Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Avery Marcoux

Sault Ste. Marie,ON

Summary

  • Detail-oriented and Client focused professional with over 7 years of experience in Customer/Client Relations.
  • A well-qualified professional with proven success in building strong lasting client relationships in a sales role.
  • Entrepreneurial mindset with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful, Ready to leverage experience and drive to pursue new professional challenges.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Real Estate Agent

Century 21 Choice Realty Inc.
12.2021 - Current
  • Conducting comprehensive market research to provide clients with accurate information on current Market conditions and pricing strategies.
  • Having an in-depth knowledge of home systems which include structural, Heating/cooling, plumbing, electrical Etc.
  • Arranging appointments for showings and conducting thorough viewings of properties for prospective buyers.
  • Maintaining up-to-date knowledge on local market conditions to provide valuable insights to both buyers and sellers throughout transactions.
  • Negotiating favorable contract terms on clients behalf during the transaction process.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Assist first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Expand client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Maintaining confidently and holding clients best interest to the highest regard throughout the sales process

Server

Peace Restaurant
12.2021 - Current
  • Greet and welcome guests in a friendly and professional manner, providing a positive first impression of the establishment.
  • Knowledgeably describe our ever changing menu items, specials, and beverage options to assist customers in making informed decisions.
  • Efficiently handle point-of-sale transactions and processing payments to contribute to balanced daily financial reports
  • Monitor and manage guest satisfaction, addressing any concerns or issues promptly to ensure a positive dining experience.
  • Coordinate with kitchen staff to ensure timely and accurate delivery of orders to guests.
  • Maintain a clean and organized work environment, including dining areas, service stations, and restrooms.
  • Upsell menu items, specials, and beverages to maximize revenue while providing value to customers.
  • Adhere to health and safety regulations and guidelines, including proper food handling and sanitation practices and checked identification to enforce age requirement for alcoholic beverages.
  • Supporting team members to foster a smooth and efficient workflow during peak hours.
  • Handle customer feedback and reviews professionally, using feedback to continuously improve service.

Certified Pilates Instructor

Independant Contractor
07.2023 - Current
  • Built a loyal clientele base with excellent communication skills and genuine rapport-building
  • Boosted client retention rates by fostering a supportive, non-judgmental environment in each session.
  • Enhanced client flexibility by developing customized Pilates routines tailored to individual needs.
  • Improved clients' core strength through targeted exercises and personalized progression plans.
  • Reduced risk of injury for clients with proper instruction on correct form and technique during workouts.
  • Collaborated with other instructors to develop engaging group classes that catered to various skillsets.
  • Maintained a clean, safe, and inviting studio space, ensuring optimal conditions for client comfort and satisfaction.
  • Expand the studio offerings with the introduction of specialized workshops focusing on specific areas of Pilates practice.
  • Continuously update professional knowledge through participation in industry conferences, workshops, and online courses to stay current on best practices in Pilates instruction.

Server/Customer Service Representative

The Voyageur's Lodge And Cookhouse
05.2020 - 09.2021
  • Ensure customer satisfaction by efficiently managing the check-in and check-out process.
  • Maintained accurate records of guest reservations, payments, and room assignments to ensure a seamless experience for their stay.
  • Assisted guests in finding local attractions along the Beautiful North Shore, providing informed recommendations to guests seeking leisure activities.
  • Keeping updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
  • Implemented strong communication between front-of-house and back-of-house to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Take orders over the phone for Take-out dining

Educator/Customer Service Representative

Lululemon Athletica
05.2019 - 08.2019
  • Liaise with guests of lululemon to provide world-class education and guest experience in the areas of product, culture, while fostering a positive environment
  • Speaking authentically about product use through personal experience
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Providing exceptional customer service through phone inquiries as required.
  • Participated in thorough product knowledge training sessions to educate customers effectively on product.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Receptionist

Bar1's Urban Fitness
12.2018 - 05.2019
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
  • Maintained a clean and organized gym environment, contributing to a positive atmosphere for members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments with personal trainers.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
  • Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.

Customer Service Representative

Rome's Independent Grocer
04.2015 - 10.2018
  • Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collection of payments, using scanning devices, answering to customer inquiries, accepting customer returns while maintaining a balanced cash drawer.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service
  • Liaised with management teams to develop solutions and accomplish shared objectives to provide excellent customer experience and product satisfaction.
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.

Education

Law And Justice And Psychology

Algoma University
Sault Ste. Marie, ON

Real Estate Education - Real Estate

Humber College
Toronto, ON
11.2021

Skills

  • Strong interpersonal and customer/client relations skills
  • Demonstrated ability to work in a faced paced environment to ensure prioritization of client needs
  • Excellent communication, negotiation and coordination skills
  • Responsible and dependable
  • Proficient with Microsoft Word, Excel, and Power Point
  • Ability to effectively manage time and prioritize tasks
  • Excellent cooperative team player with a strong ability to work independently
  • Demonstrate the ability to build strong long lasting relationships with clients/customers

Languages

English
Full Professional

Timeline

Certified Pilates Instructor

Independant Contractor
07.2023 - Current

Real Estate Agent

Century 21 Choice Realty Inc.
12.2021 - Current

Server

Peace Restaurant
12.2021 - Current

Server/Customer Service Representative

The Voyageur's Lodge And Cookhouse
05.2020 - 09.2021

Educator/Customer Service Representative

Lululemon Athletica
05.2019 - 08.2019

Receptionist

Bar1's Urban Fitness
12.2018 - 05.2019

Customer Service Representative

Rome's Independent Grocer
04.2015 - 10.2018

Law And Justice And Psychology

Algoma University

Real Estate Education - Real Estate

Humber College

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Avery Marcoux