Avery Johnson-Dhillon
Okotoks,AB
Summary
Results-oriented professional with a strong passion for backend development, actively seeking a Database Administrator role at Mullen Group. Helped pioneer collaboration between post-secondary students and ENMAX for final and capstone projects. Eager learner with a strong foundation in database administration, skilled with T-SQL, SQL and backup/recovery. Notable projects include designing and building the employee recognition portal for ENMAX, and redesigned ENMAX shop database. Effective communicator and collaborator, ready to contribute technical expertise to drive organizational success.
Overview
7
7
years of professional experience
Work History
Service Desk Analyst
Mullen Group
02.2024 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-users.
- Proactively identified recurring issues and worked with relevant departments to implement solutions.
ENMAX Capstone Project - Student
ENMAX
05.2023 - 12.2023
- Member of first post-secondary student group to work with ENMAX for capstone project
- Coordinated with Digital Experience team to produce employee recognition portal.
Treasurer
SAIT Music Club
05.2022 - 12.2023
- Coordinate timely and responsible record keeping for expenditures of the club's limited budget
- Maintain club compliance with financial regulations at SAIT
- Manage budget allocation to support various club activities.
Associate
Canna Cabana
11.2019 - 03.2020
- Provided customers with outstanding customer service and exceptional product knowledge
- Merchandised the store to create an appealing storefront for customers to enjoy
- Assisted in training new associates on store operations and product information.
Security Guard
Cowboys Casino
10.2017 - 07.2019
- Identified threats to patrons or staff and ensured that the problem was contained
- Entrusted with confidential company secrets and regular access to the company vault to protect management from risk
- Collaborated with the security team to develop and implement improved safety protocols.
Education
Technical Diploma, JavaScript, CSS, HTML, Java, PL/SQL, C#, Blazor, Azure DevOps, Git, Bootstrap, MS SQL Server, Azure Functions, ASP.NET core, jQuery, AJAX - Software Development
Southern Alberta Institute of Technology
Calgary, AB12.2023
Skills
- Python
- SQL Plus
- T-SQL
- C#
- NET
- Database Design
- Effective written and verbal communication to convey technical concepts to diverse audiences
- Proven ability to work seamlessly in team environments, leveraging collective strengths to achieve shared goals
Timeline
Service Desk Analyst
Mullen Group
02.2024 - Current
ENMAX Capstone Project - Student
ENMAX
05.2023 - 12.2023
Treasurer
SAIT Music Club
05.2022 - 12.2023
Associate
Canna Cabana
11.2019 - 03.2020
Security Guard
Cowboys Casino
10.2017 - 07.2019
Technical Diploma, JavaScript, CSS, HTML, Java, PL/SQL, C#, Blazor, Azure DevOps, Git, Bootstrap, MS SQL Server, Azure Functions, ASP.NET core, jQuery, AJAX - Software Development
Southern Alberta Institute of Technology
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