Avery Ervin

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Assisted in delivering drywall and building supplies to construction sites and private residences throughout G.T.A.

Helped to safely load and unload deliveries according to size of load and content description

Assisted in loading truck to secure items and prevent damage during transportation.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories and merchandise care.
• Recommended accessories and complementary purchases to boost revenue.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Educated clients on current promotional offerings and products using persuasive selling tactics.