Averrie Marie Madrid
Riverside
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
4
4
years of professional experience
Work History
Store Manager
Viva Gelato
07.2025 - 09.2025
- Assisted in managing daily store operations to enhance customer satisfaction.
- Supported inventory management by organizing stock and ensuring product availability.
- Utilized point-of-sale systems to ensure efficient transaction handling.
- Contributed to team meetings, sharing ideas for improving store layout and presentation.
- Engaged with customers to provide assistance and resolve inquiries promptly.
- Maintained cleanliness and organization of store environment to uphold standards.
- Adapted quickly to new procedures and policies, demonstrating flexibility in a fast-paced setting.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw daily operations to ensure optimal customer service and product quality.
Beauty Advisor
Sally Beauty
02.2023 - 03.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Barista
Heavenly Brew Co.
02.2025 - 09.2025
- Prepared handcrafted beverages following established recipes and quality standards.
- Operated espresso machines and brewing equipment with precision and care.
- Enhanced customer satisfaction through tailored product recommendations.
- Enhanced customer experience by keeping workstations and dining areas clean and organized.
Sales Associate
Spirit Halloween Super Store
09.2024 - 11.2024
- Utilized point-of-sale systems for efficient transaction processing.
- Maintained store appearance through regular restocking and organization of displays.
- Partnered with colleagues to elevate customer service in busy seasons.
- Conducted inventory checks to ensure stock levels met operational needs.
- Adapted quickly to changing store layouts and promotional campaigns.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Supported loss prevention efforts by monitoring customer activity on sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Assisted customers in locating merchandise and provided product information.
Like Cook
Bjs Restaurants Inc
08.2021 - 08.2022
- Secured positive beginnings in customer interactions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed rapport with clients to enhance retention.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
John W North Highschool
Riverside, CA06.2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Cash management
- POS systems
Timeline
Store Manager
Viva Gelato
07.2025 - 09.2025
Barista
Heavenly Brew Co.
02.2025 - 09.2025
Sales Associate
Spirit Halloween Super Store
09.2024 - 11.2024
Beauty Advisor
Sally Beauty
02.2023 - 03.2024
Like Cook
Bjs Restaurants Inc
08.2021 - 08.2022
High School Diploma -
John W North Highschool
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