Avernel Crawford
Summary
Empathetic person with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for patients. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
10
10
years of professional experience
Work History
Restaurant Cashier
Willy's Jerk Restaurant
2014.01 - Current
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Promoted upselling techniques to increase average transaction value and overall revenue growth.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
- Contributed to the restaurant's reputation for outstanding service by consistently exceeding guest expectations during their visit.
Personal Support Worker Intern
L'Chaim Retirement Homes Inc.
2023.06 - 2023.09
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Collaborated with healthcare professionals to develop customized care plans for individual patients.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Provided emotional support to patients and their families during difficult times, fostering positive relationships.
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
Education
Diploma - Personal Support Worker Bridging
City College of Business Health & Technology
North York, ON11.2023
Skills
- Long-Term Care
- Residency Advocacy
- File Management
- Palliative Care
- Care Plan Development
- Resident Assessment
- Problem Solving
- Communication
- Customer Service
- Teamwork and Collaboration
Languages
English
Full Professional
Timeline
Personal Support Worker Intern
L'Chaim Retirement Homes Inc.
2023.06 - 2023.09
Restaurant Cashier
Willy's Jerk Restaurant
2014.01 - Current
Diploma - Personal Support Worker Bridging
City College of Business Health & Technology
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