Averie Eisenkrein
Greater Sudbury,ON
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Tire
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Co-Op Student
Canadian Tire
03.2024 - 06.2024
- Worked in team environment to maintain high levels of productivity.
- Shadowed personnel, learning safe and effective operation of systems.
- Increased efficiency in project completion by prioritizing tasks and utilizing effective time management strategies.
Student Volunteer
Health Sciences North
07.2023 - 08.2023
- Enhanced office efficiency by organizing files and maintaining a clean workspace.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
Education
High School Diploma -
Confederation Secondary School
Val Caron, Ontario06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Product knowledge
- Prioritization
- Filing
- Product sales
- Store maintenance
- Research
- Stock management
- Reading comprehension
Languages
English
Native or Bilingual
French
Limited Working
Certification
First- Aid and CPR
Timeline
Customer Service Representative
Canadian Tire
06.2024 - Current
Co-Op Student
Canadian Tire
03.2024 - 06.2024
Student Volunteer
Health Sciences North
07.2023 - 08.2023
First- Aid and CPR
High School Diploma -
Confederation Secondary School
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