Aveneel Sharma
Calgary,Canada
Summary
Results-driven professional with strong problem-solving abilities in technical support and team leadership. Skilled in diagnosing and resolving complex issues, optimizing operational efficiency, and implementing effective solutions. Strong communicator committed to enhancing customer satisfaction and driving business success.
Overview
6
6
years of professional experience
Work History
Technical Specialist - Genius Bar
Apple Retail Canada
01.2025 - Current
- Demonstrate expertise in Apple products and services, including device repairs.
- Analyze issues and follow troubleshooting steps to identify root causes.
- Resolve customer concerns through clear communication of problems and solutions.
- Tailor communication style to suit various audiences.
- Educate team members by sharing knowledge and insights.
Product Zone Specialist
Apple Retail Canada
10.2023 - 01.2025
- Applied Apple product knowledge to assist customers effectively.
- Tailored and communicated personalized solutions to customer needs.
- Supported multiple customers simultaneously in a fast-paced environment.
- Showcased shared responsibility and accountability within a team.
- Actively learned from colleagues, contributing to mutual growth.
- Deepened understanding of Apple and third-party products to enhance customer experience.
- Handled sensitive information while upholding core values with integrity.
Assistant Service Selling Manager
Nordstrom Rack Canada
08.2022 - 07.2023
- Developed a business plan leveraging fashion knowledge and business skills to meet departmental and store objectives.
- Fostered customer-centric culture by building relationships and promoting strong team morale.
- Achieved top Customer Satisfaction and Net Promoter Score across Nordstrom Rack stores for two years.
- Mentored team members to boost professional development and accountability through feedback-driven coaching.
- Led best practices for systems use, improving efficiencies and creating visual floor plans.
- Created schedules for 12-member team based on demand hours.
Assistant Service Experience Manager
Nordstrom Rack Canada
06.2021 - 08.2022
- Increased store volume by supporting Service Experience initiatives like Nordstrom Rewards Programs.
- Recruited and trained all staff on point-of-sale systems and procedures.
- Motivated team to achieve 10% year-over-year increase in reward enrollments.
- Maintained highest fast and friendly scores among all Nordstrom Rack stores for two years on Foresee.
- Achieved highest donations for Big Brother & Big Sisters, raising over $18,200 CAD in 2022 campaign.
- Monitored cash intake and deposits, improving accuracy and reducing discrepancies.
- Collaborated with managers to ensure inventory accuracy and product presentation.
- Developed five employees for new role promotions.
Service Experience Specialist
Nordstrom Canada
06.2020 - 06.2021
- Ensured customer data security through education, compliance, and resolution.
- Provided exceptional support with tailored recommendations.
- Demonstrated expertise in Microsoft Office 365, Workday, Chase, AliPay, WeChat, and internal systems.
- Managed cash drawers at checkout stations, ensuring accurate levels.
- Supported launch and growth of Nordstrom.ca and curbside pick-up.
- Fostered trust and positive relationships within the team.
Retail Sales Specialist
Kids' Apparel and Shoes, Nordstrom Canada
01.2020 - 06.2020
- Achieved sales goals through effective selling tools.
- Cultivated customer relationships by providing tailored service.
- Acquired store knowledge for cross-selling and improved service.
- Collaborated with team to ensure department readiness by fulfilling orders, stocking, re-merchandising, applying markdowns, and light cleaning.
Education
High School Diploma -
Lester B Pearson
Calgary, ABSkills
- Customer Service & Support
- Technical Troubleshooting
- Team Development & Mentoring
- Leadership & Management
- Problem Solving
- Communication & Collaboration
- Inventory Management
- Microsoft Office 365 Proficiency
- Scheduling & Resource Planning
- Customer Relationship Building
Languages
Hindi – Spoken Native
Timeline
Technical Specialist - Genius Bar
Apple Retail Canada
01.2025 - Current
Product Zone Specialist
Apple Retail Canada
10.2023 - 01.2025
Assistant Service Selling Manager
Nordstrom Rack Canada
08.2022 - 07.2023
Assistant Service Experience Manager
Nordstrom Rack Canada
06.2021 - 08.2022
Service Experience Specialist
Nordstrom Canada
06.2020 - 06.2021
Retail Sales Specialist
Kids' Apparel and Shoes, Nordstrom Canada
01.2020 - 06.2020
High School Diploma -
Lester B Pearson