Avejit Sarkar
14 Leahurst Dr, Scarborough,ON
Summary
Over 4 years of gradual experience in the promotional product industry. Experience providing excellent customer support in a busy call center environment for US-based customers purchasing promotional items. For eight months, provided customer assistance using the Live Chat Support Platform. More than 2 years of experience collaborating with and managing vendors from the US and China. Worked as a team leader among the vendor management team and trained new recruits to effectively operate to achieve company objectives.
Overview
4
4
years of professional experience
Work History
Production Approval Analyst
Imprint Dhaka Limited
03.2019 - 04.2021
- Schedule the production accurately, taking into account all internal and external factors for each order, such as production capacity, inventory levels, order deadlines, etc
- Collaborated with vendors (US and China), designers, the approval team, upper management, and customer service representatives to make sure that orders are delivered on time for the customers
- Successfully placed an average of 100 customer orders every day with overseas suppliers (US and China) using the company's technology platform
- Excel spreadsheets were used to keep track of newly added vendors and items, which were then given to the supply chain manager so that the company's system could be updated appropriately
- Coordinated with the internal production team to come up with alternatives to fulfill orders in the event vendors could not meet client deadlines
- Worked as team leader to train subordinates and manage day-to-day activities efficiently
- Collaborated with upper management and customer service reps to deliver vendor orders to the customers in a timely manner
- Exceeded goals through effective task prioritization and great work ethic.
Customer Service Representative
Imprint Dhaka Limited
03.2017 - 02.2019
- Imprint Dhaka Limited is a part of a US-based company named Imprint/Net Brands Media Corporation which is one of the largest promotional product-selling companies in North America
- Handled inbound sales with clients (mostly US-based) through phone, email, and tickets
- Averaged 50 incoming calls every day, placed over 100 orders monthly, and answered inquiries or concerns from customers regarding the company's products and services
- Worked as a team leader, trained new recruits, and assisted them to learn how to operate effectively
- Controlled high-stress scenarios and handled several customer orders concurrently to manage a smooth transition to the production cycle
- Worked with clients and designers to provide the best possible designs for promotional items to satisfy the customer’s needs
- Made Resolution Call-backs to swiftly resolve client concerns and come to a satisfactory conclusion
- Provided customer service via web chat platform (tawk.to) and achieved an average of 100 live chat conversations each day
- Recognized by supervisor and manager for the ability to proficiently complete tasks with positive feedback received from customers
- Generated as many as 20 digital proofs for available products every day to guarantee an optimal level of customer satisfaction
- Achieved and exceeded monthly sales targets as a team member and individual sales target
- Trained new customer service representatives and worked as a team leader
Education
Master of Management - Human Resource
Odette School of Business, University of Windsor
Windsor, ON08.2022
Bachelor of Business Administration - Major - Marketing, Minor - HRM
Independent University, Bangladesh
Dhaka, Bangladesh08.2016
Skills
Effective Communication
Negotiation Skills
Decision-Making Skills
Team management
Time Management
Attention to detail
Critical thinking
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Timeline
Production Approval Analyst
Imprint Dhaka Limited
03.2019 - 04.2021
Customer Service Representative
Imprint Dhaka Limited
03.2017 - 02.2019
Master of Management - Human Resource
Odette School of Business, University of Windsor
Bachelor of Business Administration - Major - Marketing, Minor - HRM
Independent University, Bangladesh
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