A V E G E L E A P O S T O L
Dubai,BC
Summary
Motivated and detail-oriented professional seeking a role in a growth-driven organization to leverage my skills in customer service, sales, and accounting. Experienced in managing customer relationships, promoting brand offerings, and maintaining accurate financial records. Skilled at processing transactions, compiling data, and supporting efficient operations. Known for being a quick learner with a strong work ethic, I’m committed to delivering high-quality service, representing the brand positively, and contributing to customer satisfaction and team success.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
Davao City, Philippines
07.2021 - 09.2024
- Assisted clients with inquiries, account management, and problem resolution
- Managed high-volume inbound and outbound calls
- Communicated product and service information effectively
- De-escalated challenging situations with active listening and empathy
- Collaborated to meet customer satisfaction and performance metrics
SALES PROMOTER
SAMSUNG PHILIPPINES
General Santos City, Philippines
02.2020 - 03.2021
- Promoted Samsung products to increase brand visibility and sales
- Provided in-depth product knowledge to customers, highlighting features and benefits
- Assisted customers in selecting products that fit their needs and preferences
- Met or exceeded monthly sales targets through effective selling strategies
- Demonstrated and set up Samsung products for in-store displays
- Gathered customer feedback to inform product and service improvements
ACCOUNTING STAFF
SOUTHERN UNION HARDWARE CORPORATION
General Santos City, Philippines
12.2016 - 11.2018
- Processed accounts payable and receivable transactions accurately
- Managed billing, invoicing, and payment reconciliation tasks
- Assisted in preparing financial statements and monthly reports
- Monitored and recorded inventory and expense entries
- Ensured compliance with financial regulations and company policies
- Supported audits by providing necessary documentation and reports
Cashier
ACE Hardware
General Santoc City, Philippines
09.2015 - 09.2016
- Processed customer transactions efficiently and accurately
- Handled cash, credit, and debit payments, ensuring correct change and receipts
- Assisted customers with product inquiries and store information
- Maintained a clean and organized checkout area
- Balanced the cash drawer at the end of each shift
- Supported promotional activities by informing customers about sales and discounts
HIRING OFFICER
VENTURE JAPAN - PHILIPPINES BRANCH
Calumpang, General Santos City, Philippines
07.2013 - 08.2015
- Managed end-to-end recruitment processes, from sourcing to onboarding
- Collaborated with department heads to identify staffing needs and job requirements
- Created and posted job advertisements on various platforms to attract qualified talent
- Maintained candidate databases and organized recruitment records
- Ensured compliance with company hiring policies and labor regulations
Education
BSED - Physical Science
Universidad de Zamboanga
01.2009
Skills
- Customer Sales Service
- Good Communication
- Inbound and Outbound Calling
- Data Entry
- Accounting
- Product Listing
- Inventories
- Strategic Thinking
- Product Knowledge
- Order Processing
- Report Preparation
- Multi-Task Management
Personal Information
- Age: 35
- Date of Birth: 04/25/89
- Nationality: FILIPINO
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
07.2021 - 09.2024
SALES PROMOTER
SAMSUNG PHILIPPINES
02.2020 - 03.2021
ACCOUNTING STAFF
SOUTHERN UNION HARDWARE CORPORATION
12.2016 - 11.2018
Cashier
ACE Hardware
09.2015 - 09.2016
HIRING OFFICER
VENTURE JAPAN - PHILIPPINES BRANCH
07.2013 - 08.2015
BSED - Physical Science
Universidad de Zamboanga