Summary
Overview
Work History
Education
Skills
Timeline
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Avdesh Sekhri

Whitby,Ontario

Summary

Responsible professional with over 7 years of experience in retail operations, personnel management, and customer service. Proven success in leading high- performance teams and developing customer-centric strategies to push sales and increase customer loyalty. Skilled at driving process and policy optimization, streamlining operations, and utilizing data-driven insights to increase efficiency.

Dedicated Aviation Screening Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.

Overview

7
7
years of professional experience

Work History

Aviation Screening Officer

GardaWorld Security
04.2024 - Current
  • Ensured timely boarding processes by keeping pace with scheduled departure times while maintaining accuracy in screenings.
  • Conducted thorough pat-down searches when necessary, adhering strictly to privacy standards while prioritizing safety.
  • Supported emergency response efforts by collaborating closely with airport authorities and first responders during critical events.
  • Improved overall efficiency of screening process by organizing lines based on flight priorities and passenger volume.
  • Identified potential threats by analyzing passenger behavior and reporting suspicious activities to supervisors.
  • Streamlined screening process through effective communication with passengers regarding airport rules and regulations.
  • Conducted efficient screenings of carry-on baggage by operating X-ray machines according to established protocols.
  • Participated in ongoing training sessions with CATSA to continuously improve skills related to aviation security practices.
  • Reduced risk of potential threats by diligently monitoring passengers and luggage.

Sales Associate

Wirelesswave
Toronto, ON
08.2023 - 12.2023
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Supported store initiatives for promotional events or seasonal displays, contributing to increased foot traffic and overall sales performance during peak periods.
  • Experienced success in meeting and exceeding individual sales targets, demonstrating strong motivation and competitive drive to excel within role. E.g.,' Top sales in store for consecutive 4 months.'
  • Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
  • Stayed up-to-date on latest industry trends and technology advancements, enabling informed conversations with customers about various products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Sales Associate

Bell Mobility
Toronto, ON
10.2022 - 02.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Increased product sales by 30%.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges

Sales Associate

Rogers Communications
Toronto, ON
10.2017 - 08.2022
  • Utilized strong analytical and problem-solving skills to address operational issues
  • Mentored and trained new employees on company policies and procedures.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built immediate rapport with clients through friendly and engaging conversation
  • Achieved 50% of allotted quarterly target in month
  • Worked with fellow sales team members to achieve group targets.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Increased purchase amounts by cross-selling with similar products.

Education

Post Grad Diploma - International Business Management

George Brown College
Toronto, ON
08.2018

Undergraduate Degree - Bachelors Of Commerce

GNDU
India
06.2016

Skills

  • Policy adjustment knowledge
  • Customer follow-up
  • Client retention
  • Time management
  • Analytical
  • Customer Service
  • Goals and Performance
  • Staff Training
  • Team Leadership
  • Security Protocols
  • Threat detection
  • Customer service and assistance

Timeline

Aviation Screening Officer

GardaWorld Security
04.2024 - Current

Sales Associate

Wirelesswave
08.2023 - 12.2023

Sales Associate

Bell Mobility
10.2022 - 02.2023

Sales Associate

Rogers Communications
10.2017 - 08.2022

Post Grad Diploma - International Business Management

George Brown College

Undergraduate Degree - Bachelors Of Commerce

GNDU

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Avdesh Sekhri