KASHMEENA SHARMA
WINNIPEG
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
7
7
years of professional experience
Work History
Supervisor
Tim Hortons
10.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Dispatcher
Shiva Transport
09.2024 - 03.2025
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directing and organizing logistics activities that includes shipping rates and negotiations with service providers.
- Communicating with brokers, carriers and customers.
Team Leader
Tim Hortons
01.2018 - 10.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Education
High School Diploma -
SACRED HEART CONVENT
BARNALA, INDIANo Degree - DISPATCH AND FREIGHT BROKER TRAINING
RAI TRUCKING DISPATCH AND FREIGHT COMPANY
Toronto, ON02-2025
Diploma - General Studies
Douglas College
New Westminster, BC04-2021
Skills
- Operations management
- Clear communication
- team work and collaboration
- customer service
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dispatcher
Shiva Transport
09.2024 - 03.2025
Supervisor
Tim Hortons
10.2022 - Current
Team Leader
Tim Hortons
01.2018 - 10.2022
High School Diploma -
SACRED HEART CONVENT
No Degree - DISPATCH AND FREIGHT BROKER TRAINING
RAI TRUCKING DISPATCH AND FREIGHT COMPANY
Diploma - General Studies
Douglas College
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