Avantika Gupta

• Analyze and interpret business and IT requirements, functional specifications, and technical design documents to develop comprehensive, structured test plans and cases, ensuring thorough validation for custom information systems across diverse applications.
• Execute test cases, analyze results, identify and document defects, and collaborate with the development team for prompt resolution, followed by comprehensive retesting once issues are resolved.
• Collaborate with cross-functional teams to uphold quality throughout the software development lifecycle, continuously exploring and adopting new testing tools and methodologies to enhance testing efficiency and effectiveness.

· Delivered excellent customer service by managing 30+ daily customer calls; answering customer questions, clarifying product offerings and work to resolve account issues while communicating effectively, ensuring customer satisfaction resulting in a 100% customer effort score (CES).

· Acknowledged and resolved customer complaints and queries. Maintained a positive, empathetic, and professional attitude towards customers all the time, partnering with managers to escalate the issues, providing solutions to the customers, resulting in customer loyalty and trust in the company.

· Maintained monthly sales quota by upselling products and making recommendations to provide value to the customer. Increased company sales and received positive feedback from the customers.

• Established and maintained professional relationships with clients, participants, and partners to ensure successful project outcomes.
• Collaborated with stakeholders to gather and analyze requirements for program initiatives, translating them into actionable project plans.
• Planned, coordinated, and managed various events, including workshops and speaker series, ensuring smooth execution and alignment with organizational goals.
• Utilized data-driven insights to create and implement strategic promotional campaigns, such as presentations and targeted email initiatives, driving community engagement and interest in the program.