Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Informations complémentaires
Languages
VOLUNTEER WORK
REFERENCE
Chronologie
Generic

Avani Patel

Terrebonne

Profil professionnel

I am a highly motivated, detail-oriented, and reliable professional with over 23 years of experience in public relations and management. A strategic thinker with excellent organizational and leadership skills, I am adept at managing teams effectively and delivering optimal solutions quickly and efficiently. My strong problem-solving abilities allow me to troubleshoot and analyze situations, always focusing on achieving cost-effective outcomes while maintaining high standards of quality and performance. Fluent in English, French, and Gujarati, I can engage diverse audiences and am skilled at multitasking and managing multiple projects simultaneously. With exceptional interpersonal, leadership, and communication skills, I ensure top-level customer service with professionalism.

Vue d'ensemble

23
23
years of professional experience
6
6
years of post-secondary education

Expérience

General Manager and Sales Director

Gold's Gym
05.2013 - 03.2022
  • Planned and organized daily operations, optimizing customer service and team efficiency.
  • Managed inventory, handled weekly money orders, and coordinated corporate events and group reservations.
  • Developed marketing strategies to increase sales, attendance, and brand visibility.
  • Built and maintained strong relationships with clients, technicians, and company representatives.
  • Led and motivated a sales team, implemented strategies to meet and surpass revenue goals, and provided coaching to enhance performance.

Administrative and Accounts Manager

Gold's Gym
10.2012 - 04.2013
  • Managed all aspects of the administrative department, including client account management, contract approvals, cancellations, and transfers.
  • Analyzed budgeting tactics to reduce costs and increase revenue across all departments.
  • Coached staff to ensure adherence to procedures and proper documentation.
  • Maintained up-to-date client accounts, ensuring accurate billing and confidentiality.
  • Created and tracked invoices for clients and affiliated companies, resolving any billing issues promptly.
  • Ensured organized file management and timely account collections to avoid delinquencies.
  • Hired, trained, and supervised a staff of 100 employees, delegating tasks and providing feedback.
  • Developed evaluation systems to assess employee strengths and areas for improvement.
  • Fostered individual business relations with employees, ensuring a professional and positive work environment.
  • Analyzed customer complaints to identify areas for improvement and enhance service quality.

General Manager

Cinema Guzzo (Marche Central 18)
03.2005 - 07.2012
  • Planning and organizing daily operations
  • Analyzing and developing strategies to provide the highest quality of customer service
  • Identifying problems, taking control and providing alternative courses of action
  • Ensuring adequate inventory
  • Providing employees with all necessary tools to provide clients with the fastest and most satisfactory customer service
  • Organizing corporate events and group reservations
  • Establishing business relations with all technicians and representatives of the company to ensure effective communication

Assistant Manager

Cinema Guzzo (Marche Central 18)
06.1999 - 03.2005
  • Assisted in overseeing daily operations to ensure smooth and efficient workflow.
  • Supervised and trained staff, providing guidance and support
  • Handled customer inquiries, resolved complaints, and ensured high levels of satisfaction
  • Ensured compliance with company policies, safety regulations, and industry standards
  • Managed employee staffing and scheduling to ensure efficiency and optimal coverage.

Cashier

Cinema Guzzo (Marche Central 18)
01.1999 - 01.2000
  • Processed customer transactions, handled various payment methods, and provided excellent service while maintaining a clean and organized checkout area.
  • Assisted with inventory management, balanced cash register at shift start/end, and promoted store promotions and loyalty programs.

Formation

Bachelor - Psychology

Concordia University
Montreal, QC
01.2002 - 01.2006

Diploma of Collegiate Studies - Social Sciences

Dawson College
Montreal, QC
01.2000 - 01.2002

Compétences

  • Strategic thinker
  • Creativity in resolving complex issues efficiently
  • Detail-oriented
  • Maintain high standards of quality and performance
  • Excellent organizational and time-management skills
  • Leadership and team management capabilities
  • Strong communication and interpersonal skills
  • Customer service
  • Sales development and strategies

Informations complémentaires

  • Fitness / Pilates
  • Skiing
  • Nature

Languages

English
Langue maternelle
French
Courant
Gujarati
Courant

VOLUNTEER WORK

• Spartian Race - 2011

               Successfully finished the high-intensity 6-km race

• End Woman’s Breast Cancer - 2010

               Raised $2000 and participated in the 60-km walk

• Batshaw Youth and Family Centers  - 2007

               Supervised and mentored young, delinquent youths

• Maimonides Geriatrics Hospital  -  1997 - 1999

               Planned and coordinated activities to improve

               their quality of life and well-being of residents

REFERENCE

Eric Magini

District Manager of Cinema Guzzo

1055 Chemin du Coteau

Terrebonne, Canada J6W 5H2

Phone: 514-234-8392

Email: mcguzzo@gmail.com

Chronologie

General Manager and Sales Director

Gold's Gym
05.2013 - 03.2022

Administrative and Accounts Manager

Gold's Gym
10.2012 - 04.2013

General Manager

Cinema Guzzo (Marche Central 18)
03.2005 - 07.2012

Bachelor - Psychology

Concordia University
01.2002 - 01.2006

Diploma of Collegiate Studies - Social Sciences

Dawson College
01.2000 - 01.2002

Assistant Manager

Cinema Guzzo (Marche Central 18)
06.1999 - 03.2005

Cashier

Cinema Guzzo (Marche Central 18)
01.1999 - 01.2000

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Avani Patel