Avadhesh Dave
Kitchener,ON
Summary
Multitasking Network Administrator with background in system upgrades and hardware monitoring. Determined employee with over 3 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Team Leader
Robinson solution
Kitchener, ON
01.2022 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Led team of 30 members while providing exceptional customer service
Junior Network Administrator
HIRENINFOTECH
Vaso, Gujarat
07.2018 - 06.2021
- Provided on-call support for network engineering duties.
- Developed and refined build process and configurations, and contributed to network automation.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Rewrote and updated group policy with new domain move and domain level raise.
- Arranged staff-development programs such as training and workshops for staff at every level.
- Deployed antivirus and security solutions throughout entire system network.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Took over responsibilities of administrator during absence and filled in gaps around office.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Provided security incident triage and response.
- Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
- Demonstrated success in dealing with firewalls, IDS/IPS, SEIM, access control and load-balancing.
- Provided detailed information on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
- Assisted IT staff of 8 on troubleshooting issues and closing calls
Technical Customer Service Representative
Idea Telecom
Ahemdabad, Gujarat
01.2015 - 03.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and hard-wire.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Education
PGDiploma - Applied Network Infrastrure And System Administrat
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2022
Bachelor of Engineering Technology - Computer Engineering
Gujarat Technological University
Ahemdabad09.2020
Diploma Engineering - Computer Engineering
Gujarat Technological University
Ahemdabad 09.2014
Skills
- Flexible and Adaptable
- G-Suite
- Self-Motivated
- Written Communication
- Analytical and Critical Thinking
- MS Office
- Problem-Solving
- Hands on experience of VMware, Switches, Routers, Firewall, GPO's
- Experienced in Windows server 2012, 2016,
- Experienced in Windows 10, 11
- Exchange server, DNS, File server, Network design, IP, DHCP, TCP-IP
Websites
Certification
RED HAT CERTIFIED SYSTEM ADMINISTRATOR - 2014
CERTIFIED SECURE COMPUTER USER - 2014
CompTIA Strata A+ certified - 2015
CompTIA Network+ Certified - 2015
Certified Ethical Hacker -2014
Timeline
Team Leader
Robinson solution
01.2022 - Current
Junior Network Administrator
HIRENINFOTECH
07.2018 - 06.2021
Technical Customer Service Representative
Idea Telecom
01.2015 - 03.2017
PGDiploma - Applied Network Infrastrure And System Administrat
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Engineering Technology - Computer Engineering
Gujarat Technological University
Diploma Engineering - Computer Engineering
Gujarat Technological University
References
Reference available upon request
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