Ava Whelan
Carbonear,NL
Summary
Adaptable and detail-oriented professional experienced in hospitality and childcare. Known for delivering outstanding customer service, enhancing guest experiences, and maintaining a clean and organized environment. Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
5
5
years of professional experience
Work History
Waitress
Dons Restaurant
Carbonear, NL
11.2024 - 08.2025
- Provided exceptional customer service to enhance dining experiences.
- Adapted quickly to changing customer needs during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained cleanliness and organization of dining area and tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Babysitter
Multiple Families
Holyrood, NL
06.2020 - 08.2023
- Supervised children's activities, ensuring safety and engagement in playtime and educational tasks.
- Developed and implemented age-appropriate learning games to enhance cognitive skills.
- Communicated effectively with parents regarding daily activities and child progress.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Responded to inquiries from parents and guardians.
Hairstylist's Assistant
Jolana Style Studio
Holyrood, NL
02.2021 - 09.2022
- Assisted in daily salon operations, ensuring smooth workflow and client satisfaction.
- Prepared styling tools and products, maintaining cleanliness and organization within workstations.
- Supported stylists by performing shampooing, conditioning, and basic hair treatments for clients.
- Collaborated with team members to enhance service delivery and improve customer experiences.
- Promoted a welcoming atmosphere for clients through courteous interactions and maintaining salon cleanliness.
- Delivered outstanding customer service by attentively listening to clients'' needs and offering personalized recommendations.
Education
Bachelor of Science - Chemical Engineering
University of New Brunswick
Fredericton, NB04-2030
Carbonear Collegiate
Carbonear, NL06-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Hospitality service expertise
- Dining customer service
- Memory retention
Accomplishments
I attended the Explore French exchange program at the Université de Moncton for three weeks. During the program, I was fully immersed in a French-speaking environment, taking language classes and participating in cultural activities that helped strengthen my communication skills and confidence in French. It was a memorable experience that not only improved my language abilities but also gave me the chance to meet new people and experience Acadian culture firsthand.
Languages
French
Professional Working
Timeline
Waitress
Dons Restaurant
11.2024 - 08.2025
Hairstylist's Assistant
Jolana Style Studio
02.2021 - 09.2022
Babysitter
Multiple Families
06.2020 - 08.2023
Bachelor of Science - Chemical Engineering
University of New Brunswick
Carbonear Collegiate