Ava Uprichard
Montreal,QC
Summary
I am a dedicated and hardworking individual seeking a position that supports my studies. I am eager to deliver excellent customer service while also contributing positively to the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead/Assistant Manager
Spirulina Health Bar
Montreal, Quebec
09.2024 - Current
- Maintained cleanliness and organization of workstations during shifts.
- Monitored food quality and freshness throughout preparation process.
- Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
- Developed training materials for new employee orientations.
- Monitored staff performance and addressed issues.
- Prepared and served a variety of coffee and matcha to customers.
Customer Service
Rejuice Nutrition
Westmount, Quebec
11.2022 - 09.2024
- Responsible for opening and closing the store
- Operating POS system, handling cash, and crafting food and drinks
- Providing exceptional service to all customers
- Implementing strategies alongside owners to support customer service delivery
Server/Bartender
Taqueria El Norte
Alliston, Ontario
03.2022 - 08.2022
- Delivered outstanding service in a fast-paced environment
- Gained valuable experience in serving and bartending
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Assisted in training new servers
- Accurately recorded orders on cash register and point-of-sale system
Sales Associate
Aerie
Cookstown, Ontario
09.2021 - 03.2022
- Assisted in various store operations, including cash handling
- Played a key role in training staff and setting up for grand openings
- Processed returns, exchanges, and refunds in accordance with company policies
- Assisted customers with product selection, sizing and styling
Crew Member
McDonald's
Alliston, Ontario
11.2020 - 09.2021
- Developed customer service skills through order taking and drink preparation
- Ensured a clean and efficient work environment
- Maintained organized storage areas for food products, beverages and restaurant supplies
- Processed payments from customers using POS system
- Resolved customer complaints in a timely manner while maintaining positive attitude towards guests and fellow employees
Server
Riverwood Senior Living
Alliston, Ontario
10.2018 - 05.2019
- Served meals and maintained cleanliness in dining areas and kitchens
- Responded efficiently to guest inquiries and complaints in a professional manner
Education
Bachelor of Arts - English Literature
Concordia University
Montreal04.2026
Skills
- Dependable
- Strong work ethic
- Goal-oriented
- Inclusive
- Excellent customer service skills
- Organization
- POS System Operation
Certification
Smart Serve
First Aid
CPR
Volunteer Experience
Assisted children with reading and writing in the BrainiACTS program.
Participated in community clean up services
References
References available upon request.
Timeline
Team Lead/Assistant Manager
Spirulina Health Bar
09.2024 - Current
Customer Service
Rejuice Nutrition
11.2022 - 09.2024
Server/Bartender
Taqueria El Norte
03.2022 - 08.2022
Sales Associate
Aerie
09.2021 - 03.2022
Crew Member
McDonald's
11.2020 - 09.2021
Server
Riverwood Senior Living
10.2018 - 05.2019
Bachelor of Arts - English Literature
Concordia University
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