Ava Thomen
Milton,Canada
Summary
Experienced with assisting customers in selecting products and providing product information. Utilizes effective communication skills to enhance customer satisfaction and drive sales. Knowledge of inventory management and maintaining store cleanliness.
Offering strong interpersonal skills and positive attitude, ready to excel in retail environment and eager to learn. Brings ability to quickly grasp product knowledge and sales processes. Ready to use and develop communication and organizational skills in any retail/ customer service role.
Overview
3
3
years of professional experience
Work History
Shop Assistant
Karens Flower Shop
08.2021 - 06.2024
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School - Social Justice Specialist High Skills Major (SHSM)
Milton District High School
06.2025
Skills
- Customer service
- Cash handling
- Product knowledge
- Inventory management
- Store maintenance
- POS systems
- Stock replenishment
Timeline
Shop Assistant
Karens Flower Shop
08.2021 - 06.2024
High School - Social Justice Specialist High Skills Major (SHSM)
Milton District High School
Similar Profiles
Rowel PeraltaRowel Peralta
Messaging Agent at Avas flower company (E-commerce flower shop)Messaging Agent at Avas flower company (E-commerce flower shop)
Caitlyn CruseCaitlyn Cruse
Floral Designer at Arlington Flower ShopFloral Designer at Arlington Flower Shop
Jacob McKayJacob McKay
Floor Associate at Valencia Flower ShopFloor Associate at Valencia Flower Shop