Ava Sandrin

As a server and service leader, I led floor operations and managed teams of up to five employees per shift in a fast-paced, high-volume hospitality environment. I delivered personalized service while maintaining team efficiency and guest satisfaction across multiple sections.

• Exceeded sales targets by 60% through strategic upselling, product expertise, and anticipating customer needs.
• Built and maintained strong client relationships with professionalism, adaptability, and clear communication.
• Routinely handled double the guest volume of an average server, while ensuring exceptional service standards.
• Collaborated with management to implement sales strategies that raised average guest spending, and optimized workflow.

Supported operations and analytics projects within the engineering and management office through data-driven decision-making.

• Analyzed large datasets to optimize resource allocation, improving operational efficiency, and reporting accuracy.
• Created performance dashboards and reports in Microsoft Excel and SharePoint, enhancing cross-team communication.
• Presented actionable insights to leadership, demonstrating strong analytical and communication skills.

Delivered high-level customer service and contributed to the team sales strategy in a boutique retail environment.

• Surpassed monthly sales targets by up to 25% through relationship-based selling and personalized product recommendations.
• Trained and mentored a team of five new associates, improving their product knowledge and in-store performance.
• Developed customer loyalty through tailored service, contributing to long-term revenue growth.