AVA SANATIZADEH
Vancouver,Canada
Summary
Results-driven medical office coordinator with a proven track record in process optimization and patient support enhancement. Expertise in calendar management, maintaining confidentiality, and delivering exceptional customer service. Committed to improving operational efficiency and elevating patient satisfaction levels.
Overview
6
6
years of professional experience
Work History
Booking Clerk - Radiology Department
UBC Hospital
Vancouver, Canada
07.2023 - Current
- Schedule and coordinate high-volume patient appointments for radiology procedures.
- Handle sensitive medical information and maintain accurate electronic health records.
- Communicate with physicians, patients, and internal teams to ensure smooth workflow.
- Manage inbound calls, provide instructions, and assist patients with inquiries.
- Support operational flow and ensure adherence to departmental protocols.
Medical Office Administration Lead
Highroads Medical Clinic
Vancouver, Canada
11.2021 - 11.2022
- Led front- and back-office operations, including scheduling, billing, and patient support.
- Managed staff workflows and ensured efficient patient intake processes.
- Oversaw records management and confidentiality while optimizing clinic operations.
- Handled escalated issues with professionalism and empathy.
Medical Office Coordinator
painPRO Clinics
Vancouver, Canada
08.2020 - 11.2021
- Managed a busy front desk, including appointments, phone lines, email communications, and payment processing.
- Trained staff on software and procedures to maintain high service standards.
- Produced daily balancing and financial reconciliation reports.
- Ensured accuracy in patient documentation and EMR entries.
Customer Care Representative
Lush Cosmetics
Vancouver, Canada
11.2019 - 01.2020
- Handled escalated customer requests through phone and email, resolving concerns professionally.
- Strengthened customer loyalty through personalized support and strong communication.
- Demonstrated strong problem-solving skills and issue resolution.
Education
Master of Arts - Environment and Management
Royal Roads University
Victoria, BCMaster of Public Administration -
University of New Mexico
AlbuquerqueBachelor - Tourism Management
Sheikhbahaee University
Skills
- Appointment scheduling and calendar management
- EMR and EHR management
- Multiline phone system operation
- Client relations and customer service
- Medical terminology proficiency
- Email management and front desk operations
- Confidentiality and privacy compliance
- Administrative support and documentation
- Attention to detail
- Team collaboration and communication
Additional Professional Experience
- Facility Management Supervisor, Alaska Pacific University
- Board Administrative Assistant, APIA Association
- Marketing Associate / Office Manager, bty Dental
- Assistant Store Manager, Walgreens
- Event Organizer / Administrative Roles, University of New Mexico
- Client Services Loan Officer (Internship), Accion
- Project Coordinator / Admin Support, UNM
- Office Assistant / Coordinator, UNM
Animal Welfare Volunteer Experience
- Volunteer - SPCA Adoption Center, Alaska SPCA, Anchorage, AK, Assisted with feeding, walking, socializing, and monitoring animals., Supported staff by guiding visitors, showing adoptable animals, and answering questions., Maintained cleanliness and safety of animal areas.
- Volunteer - Animal Humane New Mexico, Albuquerque, NM, Provided care for dogs and cats, including cleaning, feeding, and exercise., Helped potential adopters meet animals and understand their needs., Supported staff in maintaining facility operations and animal well-being.
Key Qualifications
- 7+ years in medical, dental, and customer-facing administrative roles
- Strong experience with appointment scheduling, multiline phone systems, and EHR/EMR
- Skilled in Salesforce, Jane App, Dentrix, CST Cerner, Meditech, Accuro, CareConnect, Microsoft Office
- Able to remain calm, tactful, and professional during sensitive or emotional client interactions
- Fast learner with excellent attention to detail and accuracy
- Experience supporting medical teams, coordinating communication, and managing front-desk operations
- Volunteer experience in animal welfare: SPCA Adoption Center (Alaska) and Animal Humane New Mexico
Timeline
Booking Clerk - Radiology Department
UBC Hospital
07.2023 - Current
Medical Office Administration Lead
Highroads Medical Clinic
11.2021 - 11.2022
Medical Office Coordinator
painPRO Clinics
08.2020 - 11.2021
Customer Care Representative
Lush Cosmetics
11.2019 - 01.2020
Master of Arts - Environment and Management
Royal Roads University
Master of Public Administration -
University of New Mexico
Bachelor - Tourism Management
Sheikhbahaee University