Ava Pincente
Caledon,ON
Summary
Skilled Retail Shift Leader with proven experience in managing store operations, training staff, and ensuring customer satisfaction. Strong leadership abilities combined with solid knowledge of retail management best practices. Known for improving efficiency while fostering a teamwork-oriented environment to drive sales and boost profitability. Demonstrated ability in resolving customer complaints and handling cash transactions accurately.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Seasonal Retail Shift Leader
The Toronto Zoo
Toronto, Ontario
04.2024 - 10.2024
- Supervised and trained retail staff to ensure customer service standards were met.
- Monitored cash drawers and ensured proper security measures were taken during shift changes.
- Maintained accurate records of store inventory, including stock levels and price tags.
- Implemented operational procedures such as stocking shelves or setting up displays.
- Provided feedback to management on employee performance issues or customer service concerns.
- Created detailed reports summarizing daily activities performed by staff members.
- Supervised 30+ cashiers to ensure that their daily tasks were being completed with effectiveness and accuracy.
- Managed multiple shipments daily to ensure stock numbers were accurate, and merchandise was neatly put away.
- Ensured store was opened and closed in a timely manner according to company policies.
Boutique Assistant
The Paper Boutique
Vaughan, Ontario
10.2018 - 07.2024
- Organized merchandise displays to attract shoppers and facilitate easy shopping experience.
- Processed sales transactions using cash register or point-of-sale system.
- Ensured store cleanliness by sweeping, dusting, organizing shelves.
- Responded promptly to customer inquiries via phone or email regarding product availability or order status.
- Received deliveries from vendors; checked accuracy of shipment against purchase orders.
Corporate Assistant
Steinbergs LLP
Toronto, Ontario
01.2024 - 05.2024
- Maintained electronic filing systems to ensure accurate record-keeping of important documents.
- Created detailed reports on a variety of topics related to corporate operations.
- Provided administrative support to management team by completing assigned tasks in a timely manner.
- Handled confidential information with discretion in accordance with company policies.
- Generated weekly progress reports highlighting key performance indicators.
Seasonal Retail Sales Associate
The Toronto Zoo
Toronto, Ontario
07.2023 - 04.2024
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Seasonal Guest Relations
The Toronto Zoo
Toronto, Ontario
09.2023 - 11.2023
- Greeted and welcomed guests upon their arrival to the premises.
- Provided detailed information about services, amenities, attractions and local area for guests.
- Processed payments using POS system accurately and efficiently.
- Handled phone calls professionally and courteously while responding promptly to requests or complaints.
- Resolved any customer service issues in an efficient manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
Call Center Representative
The University of Toronto
Toronto, Ontario
11.2022 - 04.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to donation and gifting services.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
Robert F. Hall Catholic Secondary School
Caledon East, ON06-2022
Bachelor of Arts - Social Sciences
University of Toronto
Toronto, ONSkills
- Stock replenishment
- Customer Relations
- Task Delegation
- Employee Motivation
- Customer service
- Computer and POS efficiency
- Adaptable and flexible
- Engaging with diverse customers
- Strong communication and interpersonal skills
Certification
Smart Serve Certified
- Certificate Number: 230403061513
Ontario Drivers License
- G Class Level
Timeline
Seasonal Retail Shift Leader
The Toronto Zoo
04.2024 - 10.2024
Corporate Assistant
Steinbergs LLP
01.2024 - 05.2024
Seasonal Guest Relations
The Toronto Zoo
09.2023 - 11.2023
Seasonal Retail Sales Associate
The Toronto Zoo
07.2023 - 04.2024
Call Center Representative
The University of Toronto
11.2022 - 04.2023
Boutique Assistant
The Paper Boutique
10.2018 - 07.2024
Smart Serve Certified
- Certificate Number: 230403061513
Ontario Drivers License
- G Class Level
High School Diploma -
Robert F. Hall Catholic Secondary School
Bachelor of Arts - Social Sciences
University of Toronto
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