Ava Ottenhof
Odessa
Summary
Dedicated and energetic server with a strong ability to provide exceptional customer service in fast paced dining environments. Skilled at multitasking, maintaining organization during busy shifts, and ensuring guests have a positive and memorable experience. Known for strong communication, reliability, and working collaboratively with team members to deliver efficient and high quality service.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Educational Assistant
Ecole Maple Elementary
Kingston
09.2025 - Current
- Implement behaviour management techniques, to provide consistent support throughout the day.
- Assist and enhance learning experiences for students by developing and implementing Individualized daily plans.
- Assist children on yard duty who experience challenges and/or behaviours.
- Improve communication skills among non verbal students by introducing alternative methods such as picture exchange systems.
- Support children with their bathroom needs.
- Provide emotional support to children who are feeling overstimulated and overwhelmed throughout the day.
Server
Spearhead Brewing Company
Kingston
05.2025 - 02.2026
- Provided friendly and attentive table service to guests in a fast paced brewery and restaurant environment.
- Took accurate food and beverage orders and entered them into the system.
- Demonstrated strong knowledge of craft beers, menu items, and daily specials to make recommendations to customers.
- Delivered food and drinks promptly while ensuring order accuracy and customer satisfaction.
- Handled cash, debit, and credit transactions and balanced bills at the end of service.
- Maintained a clean and organized dining and bar area, including resetting tables and restocking supplies.
- Collaborated with kitchen and bar staff to ensure efficient service and smooth operations.
- Checked in with guests regularly to provide refills, address concerns, and enhance their overall experience.
- Followed health, safety, and alcohol service regulations (Smart Serve standards).
- Assisted with opening and closing duties such as setting up sections, cleaning, and preparing for the next shift.
Server
Papa’s Pizzeria
Amherstview
01.2023 - 01.2025
- Provided excellent customer service in fast paced dining environments.
- Took accurate orders and communicated them to kitchen staff promptly.
- Maintained cleanliness and organization of dining area during shifts.
- Assisted with food preparation and ensured quality standards were met.
- Addressed customer inquiries and resolved issues efficiently and courteously.
- Trained new staff on menu items, service standards, and operational procedures.
Education
Holy Cross Secondary School
Kingston, OntarioSkills
- Excellent customer service and guest relations
- Strong communication and interpersonal skills
- Ability to multitask in fast paced environments
- Teamwork and collaboration
- Time management and attention to detail
Certification
- Smart Serve Ontario Certified
- Standard First Aid & CPR/AED Level C Certified
Timeline
Educational Assistant
Ecole Maple Elementary
09.2025 - Current
Server
Spearhead Brewing Company
05.2025 - 02.2026
Server
Papa’s Pizzeria
01.2023 - 01.2025
Holy Cross Secondary School