Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Ava O'Brien

Rohnert Park

Summary

Resourceful professional with extensive experience in customer service, research coordination, child services, and administrative operations. Demonstrated success in adapting sales strategies and managing POS systems to enhance client experiences. Expertise in planning and executing research projects, conducting interviews, and analyzing data to support program initiatives. Strong communication skills and ability to collaborate effectively across teams.

Overview

4
4
years of professional experience

Work History

Tanning Consultation

Palm Beach Tan
Rohnert Park
10.2023 - Current
  • Organizing the POS system by daily record-keeping and customer data entry.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Adapted sales strategies based on customer interactions and feedback to improve results.

Shift Lead

Crumbl Cookies
Santa Rosa
07.2021 - 10.2024
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Monitored operations and reviewed records and metrics to understand company performance.

Undergraduate Research Assistant

Sonoma State University
Rohnert Park
06.2022 - 08.2024
  • Assisted in organizing research projects, created timelines, and tracked progress.
  • Foster supportive social connections among underrepresented college students.
  • Examined experiment results to identify potential underlying causes for scientific findings.
  • Conducted literature searches to identify relevant articles for review.

Student Assistant

Super Kids Camp
Rohnert Park
10.2023 - 05.2024
  • Conducted structured interviews with potential candidates.
  • Reviewed resumes, applications, and other pertinent documents prior to interviews.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Collaborated with developers to create engaging content for the program's website.

Intern Child Service's

Forget Me Not Farm
Santa Rosa
08.2023 - 12.2023
  • Engaged with children in the foster care system by using therapy animals to help children build trust, reduce anxiety, and increase emotional expression.
  • Ensured that all safety protocols were followed while working with children.
  • Maintained accurate documentation while following confidentiality protocols and mandated reporting guidelines.

Education

Bachelor of Arts - Psychology

Sonoma State University
Rohnert Park, CA
05.2025

Skills

  • Client relationship management
  • Upselling techniques
  • Recruitment and hiring
  • Verbal and written communication
  • Community outreach
  • Risk management

Accomplishments

  • Dean's List, Sonoma State University (All semesters, 2021-2025)
  • Cum Laude Graduate, Sonoma State University, 2025
  • Art & Elizabeth Condiotti Scholarship, Sonoma State University
  • Donald J. & Lois M. Mayol Scholarship, awarded by Pacific Southwest Container

Affiliations

  • Vice President in Alpha Xi Delta of Sonoma State University.
  • MESA- academic support program for students in science, technology, engineering, and math.

Timeline

Tanning Consultation

Palm Beach Tan
10.2023 - Current

Student Assistant

Super Kids Camp
10.2023 - 05.2024

Intern Child Service's

Forget Me Not Farm
08.2023 - 12.2023

Undergraduate Research Assistant

Sonoma State University
06.2022 - 08.2024

Shift Lead

Crumbl Cookies
07.2021 - 10.2024

Bachelor of Arts - Psychology

Sonoma State University

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Ava O'Brien