Ava McDonald
Shallow Lake,ON
Summary
Knowledgeable activities team member committed to providing quality programming to diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Activities Aide
Southbridge Owen Sound
01.2024 - Current
- Participated in staff meetings and training, to stay current on best practices for patient care and engagement.
- Maintained detailed records of resident participation in activities, ensuring accurate progress tracking and reporting.
- Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
- Incorporated sensory stimulation activities into programming for patients with cognitive impairments, supporting their cognitive function and emotional well-being.
- Served as liaison between activity department and nursing staff to ensure seamless integration of therapeutic programs into overall care plans.
- Enhanced patient well-being by leading engaging and stimulating activities tailored to individual needs.
- Established rapport with patients through attentive listening skills, creating a supportive atmosphere conducive to healing and personal growth.
- Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
Dietary Aide
Southbridge LTC
12.2022 - 01.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Restaurant Team Member
Tim Hortons
02.2021 - 04.2022
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Used proper techniques to prepare food and ingredients.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Education
Owen Sound District Secondary School Secondary School
Owen Sound, ON06.2025
Skills
- Flexibility
- Creative Planning
- Negotiation
- Foreign language proficiency
- Customer Service
- Relationship Building
- Process Improvement
- Social Perceptiveness
- Strong teamwork
- Cleaning and sanitizing
- Taking Orders
Languages
English
Full Professional
Certification
WHIMIS
Customer service
Timeline
Activities Aide
Southbridge Owen Sound
01.2024 - Current
Dietary Aide
Southbridge LTC
12.2022 - 01.2024
Restaurant Team Member
Tim Hortons
02.2021 - 04.2022
Owen Sound District Secondary School Secondary School
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