Ava Martin
Whitby,ON
Summary
Dedicated and customer-focused professional with experience in hospitality, food service, and customer relations.
Skilled in managing guest experiences, coordinating service operations, and handling cash transactions efficiently.
Adept at multitasking in fast-paced environments while maintaining accuracy, organization, and attention to
detail. Strong communication and teamwork abilities, ensuring seamless collaboration with staff and exceptional
service delivery. Holds a Smart Serve Certification and is committed to upholding safety and quality standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Hostess
St. Louis Bar and Grill
08.2025 - 10.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Supported servers during peak hours to enhance service efficiency.
- Managed reservation system to optimize table turnover and guest experience.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Counter/Cashier
Lakeridge Ski Resort
12.2024 - 03.2025
- Efficiently manage orders, boosting customer satisfaction and operational flow
- Coordinate with teams to reduce wait times during peak hours
- Partner with kitchen staff for seamless order fulfillment
- Maintain precise cash handling with multiple payment methods
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Used POS system to enter orders, process payments and issue receipts.
Hostess
Royal Oak Pub
2023 - 08.2023
- Welcomed guests, managed seating, ensured smooth dining experiences
- Coordinated table assignments, optimized waitlist management
- Maintained accurate reservations, enhanced guest satisfaction
- Handled multiple priorities, created positive first impressions
- Collaborated with servers, improved dining service efficiency
Education
High School Diploma -
Sinclair Secondary School
06.2024
Skills
- Customer Service
- Time Management
- Communication
- Cash Handling
- POS Systems
- Team Collaboration
- Multitasking
Certification
Smart Serve
Timeline
Hostess
St. Louis Bar and Grill
08.2025 - 10.2025
Counter/Cashier
Lakeridge Ski Resort
12.2024 - 03.2025
Hostess
Royal Oak Pub
2023 - 08.2023
High School Diploma -
Sinclair Secondary School