Ava Mahboubi
Port Moody,BC
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Product Advisor
Mercedes Benz
02.2024 - Current
- Developed targeted marketing campaigns to increase product awareness among potential customers in specific industries or regions.
- Contributed to the continuous improvement of internal processes, procedures, and product offerings by providing valuable feedback and suggestions based on client interactions.
- Participated in industry events as a brand ambassador, increasing visibility within target markets and generating new leads for business growth.
- Resolved customer issues and concerns through prompt, professional communication, leading to improved client retention rates.
Product Advisor
JP Hyundai Coquitlam
09.2021 - Current
- Greeted customers and explained differences between models, comparing and discussing capabilities and features.
- Managed sales negotiations and financing options.
- Responded to inquiries from potential customers via email and telephone.
- Consistently exceeded quotas by pursuing and closing sales.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Followed up with customers to build long-term relationships and successful referrals.
Client Services Member Representative
Fitness World
02.2021 - 02.2022
- Established new customer relationships based on sales experience
- Provided service to customers with questions and concerns regarding facility equipment
- Achieved sales target by providing membership services
- Demonstrated outstanding customer service by providing a welcoming environment
Sales Associate
Tommy Hilfiger
10.2019 - 12.2021
- Provided solutions for each client to obtain client satisfaction
- Developed great communication and team building skills
- Achieved the set target and increased the company’s sale
- Experienced in sales and responsibility for organizing the store
- Achieved top sales and performance amongst the employees
- Provided market merchandise and special offers to current and new customers
- Completed inventory of different products on a weekly basis
Education
Associate of Applied Science - Graphic And Web Development
Institute of Technology Development of Canada
05.2021
High School Diploma -
Narjes Novin High School
05.2016
Skills
- Hands-on experience in providing exceptional and strong inter-personal skills in customer service and resolving clients’ issues to meet customer satisfaction
- Understanding Customer Needs
- Providing a friendly and positive relationship with customers, co-workers and managers
- Dependable team player who can also work alone with minimal supervision
- Possess a strong work ethic
- CRM Software
- Time Management
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Certification
- Certified Personal Trainer (CPT)
- VSA License
Timeline
Product Advisor
Mercedes Benz
02.2024 - Current
Product Advisor
JP Hyundai Coquitlam
09.2021 - Current
Client Services Member Representative
Fitness World
02.2021 - 02.2022
Sales Associate
Tommy Hilfiger
10.2019 - 12.2021
Associate of Applied Science - Graphic And Web Development
Institute of Technology Development of Canada
High School Diploma -
Narjes Novin High School
Similar Profiles
SeungHeon HanSeungHeon Han
IT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility KoreaIT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility Korea
RANAJIT ROY NANDIRANAJIT ROY NANDI
HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)
Varun SharmaVarun Sharma
Program Test Lead at Mercedes-Benz AG & Mercedes-Benz.io GmbHProgram Test Lead at Mercedes-Benz AG & Mercedes-Benz.io GmbH
Zeynep Gulin BoncuZeynep Gulin Boncu
Software Engineer at Mercedes BenzSoftware Engineer at Mercedes Benz
Russell JohnsonRussell Johnson
Manager, Operational Execution at Rogers/Shaw CommunciationsManager, Operational Execution at Rogers/Shaw Communciations