Ava Madrid
Upland
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency. Shows strong communication skills, organizational abilities, and accurate attention to detail. Collaborative team player focused on achieving results and adapting to changing needs. Proficient in customer service, and administrative support, ensuring smooth daily operations.
Experienced with fast-paced service operations and training team members. Utilizes effective communication and leadership to ensure accurate team operations.
Passionate job seeker with strong organizational skills eager to learn. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Cashier/Clerk
La County Parks and Recreation - Frank G Bonelli
08.2023 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Crew Trainer
Raising Cane's Chicken Fingers
06.2021 - 10.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Provided excellent problem-solving skills to troubleshoot equipment malfunctions or other operational issues promptly.
- Increased upselling success, carefully explaining menu specials and promotions to customers.
Education
High School Diploma -
Arrow High School
Glendora, CA05-2022
Skills
- Customer assistance
- Money handling
- Patience and empathy
- Proficient in Excel
- Reliability and punctuality
- Open to learn
- Attention to detail
Timeline
Cashier/Clerk
La County Parks and Recreation - Frank G Bonelli
08.2023 - Current
Crew Trainer
Raising Cane's Chicken Fingers
06.2021 - 10.2023
High School Diploma -
Arrow High School
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