- Pilates
- Gym Workouts
- Yoga
- Team Sports
- Hiking
- Fashion and Style
- Personal Development and Self-Improvement
Ava Libby
Long Beach
Summary
Dependable and organized professional with a proven history of effectively handling multiple responsibilities and providing superior levels of customer experience. Built a reputation for developing strong relationships with my clients through trust and reliability. This has led to a history of meeting expectations by providing safe and satisfactory experiences.
Developed a process that leads to consistent interaction and effective delivery of services. Personable and highly organized and possess strong communication skills as well as multitasking ability. Possess a solid administrative background, including telephone system management, scheduling, and ensuring a welcoming atmosphere at all times while maintaining smooth operation of the front desk area.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Brand Ambassador
Swimlest
Danville, CA
04.2024 - 08.2024
- Product demos and branding to increase brand awareness and develop relationships with customers by creating a memorable experience.
- Utilized excellent customer service to create an effective positive company image in front of the public.
- Developed video, blog, article, etc. to allow customers to see what our company has to offer and who would be interested in this offering.
- Assisted marketing department in developing marketing materials that would help us reach our targeted audience.
- Stayed current on industry trends to update marketing efforts based on new information or trends to improve outreach.
- Used demos to connect with customers as they were seeing the products firsthand; created greater awareness of the brand and connected with the consumer base.
- Developed marketing materials that supported the marketing campaign while maintaining a consistent message to the customers about our brand.
Nanny
Private Family
Danville, CA
01.2025 - 08.2026
- Develop trusting relationships with children and promote security emotionally and positive behavior.
- Supervised daily activities and ensured safety and engagement during play and educational sessions.
- Conflicts among children were effectively managed to foster cooperation and harmony.
- Age-appropriate learning activities were developed and implemented to promote cognitive and social development.
- Assisted children with homework and other educational activities to support progress and engagement.
- Managed daily schedules, including doctor's appointments and extracurricular activities.
- Supervised activities daily to ensure safety during play and outings.
- Supervised overnight activities to ensure safety and comfort for children.
- Play areas were kept clean and organized to ensure safety and encourage active play.
- Transported children to school and other events as well.
Guest Service Associate
European Wax Center
Pleasanton, CA
04.2025 - 08.2025
- Upon Guest Arrival – Greeted guests in both a professional and friendly manner.
- Guest Check-In/Check-Out – Managed guest check-in/check-out processes as promptly as possible.
- Customer Complaint Resolution – Successfully resolved customer complaints that enhanced the level of satisfaction among our guests.
- Knowledge of Salon Services – Maintained an overall understanding of our salon services so I could answer questions from customers.
- Cash Handling/Payment Processing – Accurately processed customer payments according to our cash handling policy and balanced my register.
- Reservations—Assisted with the reservations process, which helped us maintain high levels of occupancy by managing them effectively.
- Lobby Area Cleanliness – Maintained cleanliness in the lobby area to create a favorable first impression for visitors to the hotel.
- Customer Service Delivery - Provided excellent customer service in a fast-paced environment to ensure that the needs of each customer were satisfied. Customer satisfaction and loyalty are directly related to quality of service.
- Appointment Scheduling Software - Utilized the proprietary appointment scheduling software provided by the company to manage appointments and schedule time for employees.
Education
Some College (No Degree) - Marketing
California State University, Long Beach
Long Beach, CA05-2028
Associate of Arts - Business Administration
Las Positas College
Livermore, CA08-2026
High School Diploma -
Monte Vista High School
Danville, CA06-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Appointment scheduling
- Team player attitude
- Telephone skills
- Organization skills
- Customer/Client relations
Accomplishments
- Top seller at European Wax Center 3 months in a row
- Sold over $10,000 worth of wax passes in 2 weeks
- Summit National Champion (2019)
- EBAL First-Team All League Selection (2024)
Affiliations
- Cheerleading (2015 - 2024)
- Stunt (2020-2024)
Certification
- First Aid/CPR Certified
Interests
Timeline
Guest Service Associate
European Wax Center
04.2025 - 08.2025
Nanny
Private Family
01.2025 - 08.2026
Brand Ambassador
Swimlest
04.2024 - 08.2024
Some College (No Degree) - Marketing
California State University, Long Beach
Associate of Arts - Business Administration
Las Positas College
High School Diploma -
Monte Vista High School