Ava Kero
Victoria,BC
Summary
- Customer-focused professional with strong communication and problem-solving skills, delivering exceptional service in retail, administration, and food service roles.
- Proficient in managing operational tasks, including POS systems, scheduling, and record-keeping, while maintaining a welcoming and organized environment.
- Adaptable team player with excellent time management skills, thriving in fast-paced settings and fostering positive customer and team relationships.
Overview
5
5
years of professional experience
Work History
Summer Sales & Merchandising Associate
Mark Anthony Group
2024.05 - 2024.08
- Created and maintained promotional displays, stocked shelves, and ensured accurate pricing to boost visibility and sales of Mark Anthony brands.
- Built relationships with store managers and customers, discussing Limited Time Offers (LTOs) and coordinating merchandising and activation opportunities.
- Organized and executed tastings and on-site activations at liquor stores and golf courses, including charity tournaments, to promote brand awareness.
Administrative Assistant
One Stop Mortgage Corp
2024.01 - 2024.04
- Prepared detailed mortgage and renewal packages for lenders, ensuring accurate documentation of applications, payment terms, and disclosures.
- Managed accounting tasks, including processing invoices, issuing referral cheques, and maintaining financial records.
- Oversaw office operations, organized mailings, and supported team collaboration on renewals and other tasks in a team-oriented environment.
Administrative Assistant
Watson Goepel
2023.05 - 2023.08
- Managed administrative tasks, including cheque requisitions and maintaining accurate medical records, to streamline operations in the private injury department.
- Supported a dynamic team of legal professionals, showcasing adaptability and collaboration in a high-volume law firm.
Busser
Red Lion Bar and Grill
2021.05 - 2022.08
- Developed strong time management skills by efficiently clearing and resetting tables, ensuring a smooth dining experience for customers during peak hours.
- Cultivated effective teamwork and communication abilities while collaborating closely with restaurant staff to maintain a clean and organized dining environment.
Cashier
Thrifty Foods
2019.09 - 2020.03
- Delivered exceptional customer service by resolving inquiries and ensuring a positive shopping experience.
- Strengthened communication and leadership skills by engaging with diverse customers and colleagues in a fast-paced environment.
Education
Bachelor of Business - Service Management
University of Victoria, Gustavson School of Business
Victoria, BC2025-06
Skills
Customer Service
Communication Skills
Adaptability
Teamwork and collaboration
Websites
Awards & Scholarships
- In-Course Scholarship (2022) – Awarded for maintaining high academic standing.
- UVIC Entrance Scholarship (2020) – Recognized for high academic standing.
- Leo Desaulnier Knights of Columbus Bursary (2020) – Honored for Christian leadership, community service, and academic excellence.
Timeline
Summer Sales & Merchandising Associate
Mark Anthony Group
2024.05 - 2024.08
Administrative Assistant
One Stop Mortgage Corp
2024.01 - 2024.04
Administrative Assistant
Watson Goepel
2023.05 - 2023.08
Busser
Red Lion Bar and Grill
2021.05 - 2022.08
Cashier
Thrifty Foods
2019.09 - 2020.03
Bachelor of Business - Service Management
University of Victoria, Gustavson School of Business