Ava Kaplan
Pickering,ON
Summary
Customer service professional with exceptional communication skills and rapid learning ability. Demonstrated success in promoting products and increasing revenue through effective customer engagement and sales recommendations. Experienced in organizing displays, restocking shelves, and providing knowledgeable assistance to in-store customers. Committed to enhancing store loyalty through outstanding support.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Charity Fundraiser
Amnesty International
Pickering, Ontario
02.2025 - 07.2025
- Promoted advocacy initiatives by engaging supporters through diverse communication channels.
- Developed effective outreach strategies for community engagement in collaboration with team members.
- Conducted research on human rights violations to enhance outreach materials.
- Delivered exceptional customer service while greeting customers.
- Resolved customer complaints professionally to maintain satisfaction.
- Provided accurate product, price, and service information to customers.
Sales Associate/Floor Associate
The Salvation Army
Pickering, Ontario
03.2024 - 11.2024
- Assisted customers in product selection and provided tailored recommendations.
- Processed transactions accurately through point-of-sale systems.
- Maintained organized merchandise displays on sales floor.
- Addressed customer inquiries and resolved complaints promptly.
- Collaborated with team to enhance overall store presentation.
- Participated in inventory management and stock replenishment activities.
- Ensured cleanliness of store environment to promote safety and efficiency.
- Educated customers about promotions and loyalty programs effectively.
Hostess
Chuck’s Roadhouse Bar & Grill
06.2023 - 12.2023
- Greeted and seated guests promptly upon arrival, enhancing overall dining experience.
- Managed reservations and organized seating arrangements to optimize efficiency.
- Communicated guest needs and special requests to servers, improving service delivery.
- Maintained cleanliness and organization of entrance and waiting area for positive impressions.
- Provided menus and informed guests about daily specials, supporting informed dining choices.
- Answered phone calls for reservations and inquiries, ensuring effective communication.
- Collaborated with kitchen staff to ensure timely service for all guests.
- Resolved minor guest issues professionally, fostering a welcoming atmosphere.
Food Server & Cashier
Caribbean Hotpot
11.2022 - 01.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Processed food and drink orders with accuracy and efficiency.
- Assisted in food preparation and presentation for diverse menu items.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled cash transactions, adhering to proper cash handling procedures.
- Resolved customer inquiries and complaints professionally, ensuring satisfaction.
- Supported team members during peak hours to enhance overall efficiency.
Education
High School -
St Mary Catholic High School
Pickering, ON06.2024
Skills
- Customer service
- Effective communication
- Adaptability
- Team collaboration
- Organizational skills
- Computer proficiency
- Sales expertise
- Positive attitude
- Leadership
- Eagerness to learn
- Customer relationship management
- Conflict resolution
- Active listening
- Attention to detail
References
References available upon request
Timeline
Customer Service Representative/Charity Fundraiser
Amnesty International
02.2025 - 07.2025
Sales Associate/Floor Associate
The Salvation Army
03.2024 - 11.2024
Hostess
Chuck’s Roadhouse Bar & Grill
06.2023 - 12.2023
Food Server & Cashier
Caribbean Hotpot
11.2022 - 01.2023
High School -
St Mary Catholic High School
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