Ava Jackson
Peterborough
Summary
Experienced and reliable professional with over 10 years of experience across customer service, sales, healthcare support, hospitality, and administrative coordination. Proven ability to communicate effectively, resolve conflicts, and provide exceptional service in fast-paced environments. Skilled in managing schedules, handling customer inquiries, processing orders, and maintaining accurate records. Adept at building strong client relationships, supporting team goals, and adapting quickly to changing priorities. Committed to delivering high-quality results with a positive attitude and a focus on continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Two Men and a Truck
06.2023 - Current
- Responsible for serving as the primary point of contact for customers through phone, email, and chat, providing prompt assistance and accurate information about products and services. Duties include resolving inquiries and complaints, processing orders, managing account and billing requests, and documenting all interactions in company systems. The role also involves promoting and selling the company’s products or services by identifying potential customers, prospecting new leads, delivering sales presentations, negotiating contracts, and meeting sales quotas. Additional responsibilities include providing ongoing customer support, maintaining relationships with existing clients to encourage repeat business, and maintaining strong knowledge of company offerings to ensure a positive and solution-focused customer experience.
Scheduling and Attendance Coordinator
Peterborough
01.2023 - 06.2023
- Responsible for reporting to the Operations Manager, maintaining work schedules, tracking time and attendance for all scheduled employees at the LTC facility. This role will ensure all unfilled shifts are covered to ensure smooth operations and quality of resident care at the facility. In addition, the role may provide administrative support for the Operations Manager and/or Clinical Leadership.
Resident Assistant
Extendicare
09.2022 - 01.2023
- The Resident Assistant supervises and supports residents and responds to complaints, reports, requests, and emergencies. Submits reports on infractions, violations, and safety issues. Informs and promotes residents of activities.
Dietary Aide
Royal Gardens
03.2021 - 04.2022
- Responsible for guiding people according to their dietary requirements and their goals, helping prepare healthy food, helping with cleaning and maintaining kitchens and dining areas, delivering food to residents, and taking and maintaining kitchen stock.
Sales Associate
McDonald’s
04.2019 - 02.2021
- Responsible for initial contact between customers and fast food establishments. Ensuring customer satisfaction, resolving customer complaints, and addressing any questions or comments that customers may have. Taking guests’ orders, assembling the orders, and acting as cashiers.
Food Runner and Server
Makimono Restaurant
01.2017 - 04.2019
- Responsible for initial contact between customers, and preparation of restaurant tables with special attention to sanitation and neatness. Attend to customers upon entrance, take/serve orders, answer questions, or make recommendations for other products. Collaborate with other servers and kitchen/bar staff, issue bills and accept payments, and deal with complaints or problems with a positive attitude.
Education
Bachelor of Science - Health Sciences
Trent University
Peterborough, ON01.2025
Pre-Health Sciences
Durham College
Oshawa, ON01.2021
High School - undefined
St. Stevens Catholic High School
Bowmanville, ON01.2018
High School - undefined
Monsignor Paul Dwyer Catholic High School
Oshawa, ON01.2017
Practical Nursing
Fleming College
Peterborough, ON08-2025
Skills
- Communication (Verbal & Written)
- Problem Solving
- Time Management
- Teamwork / Collaboration
- Organization
- Adaptability
- Customer Service
- Attention to Detail
- Microsoft Office Proficiency
- Multitasking
Certification
- Standard First Aid and CPR
- Smart Serve
- Food Handling and Safety Certificate
Timeline
Sales Representative
Two Men and a Truck
06.2023 - Current
Scheduling and Attendance Coordinator
Peterborough
01.2023 - 06.2023
Resident Assistant
Extendicare
09.2022 - 01.2023
Dietary Aide
Royal Gardens
03.2021 - 04.2022
Sales Associate
McDonald’s
04.2019 - 02.2021
Food Runner and Server
Makimono Restaurant
01.2017 - 04.2019
High School - undefined
St. Stevens Catholic High School
High School - undefined
Monsignor Paul Dwyer Catholic High School
Bachelor of Science - Health Sciences
Trent University
Pre-Health Sciences
Durham College
Practical Nursing
Fleming College