Ava Hamilton
Toronto,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Assiniboia Downs
05.2023 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Breezy Bend Country Club
07.2022 - 10.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Earls Kitchen + Bar
07.2021 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Receptionist
Sugar Shop
01.2019 - 06.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Advanced Diploma - Business Marketing
Centennial College of Applied Arts And Technology
Scarborough, ON04.2025
Skills
- Flexible Schedule
- Multitasking and Organization
- Teamwork and Collaboration
- Market Research
- Complaint Resolution
- Product Knowledge
- Money Handling Abilities
- Coordination
- Active Listening
- Able to Quickly Grasp New Concepts
Languages
English
Native or Bilingual
Timeline
Server
Assiniboia Downs
05.2023 - 09.2023
Server
Breezy Bend Country Club
07.2022 - 10.2022
Server
Earls Kitchen + Bar
07.2021 - 06.2022
Receptionist
Sugar Shop
01.2019 - 06.2021
Advanced Diploma - Business Marketing
Centennial College of Applied Arts And Technology
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