Ava Griffin
Bedford,NS
Summary
Dynamic Medical Receptionist with proven expertise at Scotia Med Family Practice, excelling in front desk operations and patient registration. Recognized for enhancing patient satisfaction through exceptional customer service and efficient appointment management. Skilled in medical terminology and adept at maintaining confidentiality while fostering a welcoming environment for patients and families.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Scotia Med Family Practice and Walk-in Clinic
08.2021 - 08.2024
- Coordinated patient scheduling, and check-in, check-out
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information.
- Managed high call volumes, while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
High School Diploma -
Charles P. Allen
Bedford06-2023
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Appointment setting
- Appointment management
- Workflow optimization
- Petty cash management
- Customer service
- Collaboration and teamwork
- Time management
- Adaptable and flexible
- Patient referral
Languages
English
Full Professional
Timeline
Medical Receptionist
Scotia Med Family Practice and Walk-in Clinic
08.2021 - 08.2024
High School Diploma -
Charles P. Allen
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