Ava Graham
Victoria,BC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals and store operations.
Overview
4
4
years of professional experience
Work History
Supervisor
Starbucks
10.2020 - Current
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored workflow to improve employee time management and increase productivity.
- Educated staff on organizational mission and goals to help employees achieve success.
Hair Stylist
Kharma Salons
07.2023 - 12.2024
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Demonstrated thorough knowledge of all salon products and services.
- Used social media platforms to promote salon and services.
Education
Claremont Secondary School
Victoria, BC06.2019
Hair Design
Academy of Excellence
Victoria, BC03.2023
Skills
- Customer Service
- Process Monitoring and Improvement
- Time management
- Organization
- Communication with team and customers
- Critical thinking and problem-solving skills
Timeline
Hair Stylist
Kharma Salons
07.2023 - 12.2024
Supervisor
Starbucks
10.2020 - Current
Claremont Secondary School
Hair Design
Academy of Excellence
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