Ava Gallo
Vaughan,Ontario
Summary
Proven ability to foster trust and rapport, demonstrated during work with Vicky Galati, where I created a learning-conducive space and ensured safety. At Toys"R"Us, I excelled in customer service, efficiently handling transactions and resolving issues, contributing significantly to team targets. Skilled in maintaining calm under pressure, I bring a blend of interpersonal and organizational strengths to any role.
Overview
3
3
years of professional experience
Work History
Babysitter
Vicky Galati
09.2021 - Current
- Establish and maintain good trust and rapport with parents and their children
- Foster a fun and structured environment
- Meal planning and preparation
- Safety awareness
- Created a space conducive to learning and encouraged positive interactions
- Ability to remain calm and patient
- Pick-up children from school and escort home
Customer Service Cashier
Toys"R"Us
08.2023 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Processed customer returns/refunds, transactions, special orders, and in-store pickups.
- Contributed to the teams success by setting targets and achieving them.
Education
Bachelor of Arts - Education
York University
Toronto, ON04.2028
High School Diploma -
St Jean De Bre Beuf
Toronto, ON06.2024
Skills
- Friendly, approachable, responsible, patient, and reasonable
- Performs extremely well both independently and in a team environment
- Trustworthy, dependable, quick learner, and dedicated
- Excellent organizational and multitasking skills
- Exceptional written and verbal communication skills
- Outstanding conflict resolution and problem solving skills
Timeline
Customer Service Cashier
Toys"R"Us
08.2023 - 06.2024
Babysitter
Vicky Galati
09.2021 - Current
Bachelor of Arts - Education
York University
High School Diploma -
St Jean De Bre Beuf
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