Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava St. Jean

Plamondon,AB

Summary

Compassionate and results-driven Child Care Subsidy Supervisor with extensive experience in public service for the Government of Alberta. Demonstrates a strong commitment to respect, accountability, integrity, and excellence through ethical leadership and responsive, thoughtful service. Well-versed in policy with a proven ability to navigate complex cases and ensure informed decision-making. Skilled in building collaborative environments and applying creative problem-solving to enhance service delivery. Dedicated to mentoring others, fostering continuous learning, and cultivating a culture of shared responsibility and professional growth.

Overview

11
11
years of professional experience

Work History

Child Care Subsidy Supervisor

Government of Alberta
08.2022 - Current
  • Successfully led team through numerous changes to program procedures, policies, and temporary measures.
  • Demonstrates strong research and critical thinking skills by independently sourcing information and analyzing policy to find solutions.
  • Assisted in gathering evidence and preparing documentation for internal audits, ensuring accuracy and compliance with regulatory standards.
  • Supports colleagues by troubleshooting technical issues, participating in collaborative efforts, and volunteering to take on additional tasks.
  • Actively participates in the Telephony Working Group, contributing to the development of phone scripts, guides, and tip sheets for both customer service and technology updates
  • Approaches challenging conversations and situations with staff and the public with empathy, professionalism, and tact.
  • Assists with the recruitment, training and ongoing support of staff.
  • Monitors team's performance for accuracy, manages phone queues, and provides coaching and adjustments as necessary to ensure optimal service delivery.
  • Conducts thorough second-level file reviews, using policy expertise to ensure sound judgments, and prepares detailed summaries and recommendations for third-level escalations.

Child Care Subsidy Trainer

Government of Alberta
04.2022 - 08.2022
  • Completed start-to-finish training for 6 subsidy Assessors with minimal guidance.
  • Implemented timelines and daily lessons to ensure all necessary topics were reviewed, and understood by trainee's prior to training end-date.
  • Oversaw new employee's progress by reviewing work, identifying learning opportunities, and delivering coaching that promoted growth and accountability.
  • Adapted coaching approach to align with each trainee’s individual strengths, learning style, and development needs.

Child Care Subsidy Assessor

Government of Alberta
10.2016 - 03.2022
  • Strong work ethic proven by working remotely since 2017, while maintaining high standards of accuracy and meeting productivity targets with minimal supervision.
  • Efficiently processed and assessed high volumes of applications to determine eligibility.
  • Conducted first level reviews on files and provided recommendations to Supervisor.
  • Fostered team environment by regularly volunteering for additional projects and development opportunities.
  • Assisted with multiple other units of work, including the Fort McMurray flood evacuation payments, Emergency Income Support, the Working Parent's Benefit, and collaboration with IT.

Children's Group Worker

Hope Haven Women's Shelter
03.2019 - 03.2020
  • Experienced working with vulnerable demographic
  • Provided childcare and assisted with facilitating lesson plans for children's group.
  • Established relationships with clients through excellent communication skills and compassion.

Health Benefits Administrative Support

Government of Alberta
11.2014 - 10.2016
  • Assisted with Daily screening of applications
  • Collaborated with Health Benefits Exceptions Committee to determine medication coverages.
  • Created and implemented organization systems to streamline work.
  • Proven ability to learn quickly and adapt to new situations.

Child Care Subsidy Administrative Support

Government of Alberta
07.2014 - 11.2014
  • Assisted with sorting, mailing, and coding of documents for processing and retention.
  • Handled confidential information with discretion.
  • Receptive to feedback and eager for opportunities for professional growth.

Education

High School Diploma -

East Glen Composite Highschool
Edmonton
07-2014

Skills

  • Independently motivated
  • Strong critical thinking and communication skills
  • Emotional intelligence
  • Skillful at identifying creative solutions and adapting strategies as needed
  • Customer service excellence
  • Staff Management, coaching, and leadership
  • Working knowledge of systems such as SharePoint, ECDS, CCIS and CRA Portal
  • Skilled in task delegation, collaboration, and multitasking to enhance team efficiency
  • Builds effective stakeholder relationships
  • Knowledge of other Government assistance programs

Timeline

Child Care Subsidy Supervisor

Government of Alberta
08.2022 - Current

Child Care Subsidy Trainer

Government of Alberta
04.2022 - 08.2022

Children's Group Worker

Hope Haven Women's Shelter
03.2019 - 03.2020

Child Care Subsidy Assessor

Government of Alberta
10.2016 - 03.2022

Health Benefits Administrative Support

Government of Alberta
11.2014 - 10.2016

Child Care Subsidy Administrative Support

Government of Alberta
07.2014 - 11.2014

High School Diploma -

East Glen Composite Highschool

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Ava St. Jean