Ava Bahargilani
Summary
Personable and highly organized professional with project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Dedicated to driving a positive impact on the workplace.
Overview
14
14
years of professional experience
Work History
Learning Coordinator
Immigration, Refugees and Citizenship Canada
NCR
06.2022 - Current
- Course Calendar and Training Coordination: Supported annual course calendar planning and managed training sessions using tracking tools, developing strategic planning, organizational, and time management skills.
- Learning Center Management: Oversaw operations, including training promotion, scheduling, and stakeholder communication, enhancing multitasking and engagement capabilities.
- Training Delivery and Consultation: Coordinated learning activities and participated in consultations, building collaboration, project implementation, and facilitation skills.
- Employee Engagement and Development: Promoted self-directed learning resources, increasing employee participation and advancing development strategies.
- Content Design and Evaluation: Partnered with subject matter experts and instructors to deliver training while conducting evaluations to refine programs, strengthening analytical and instructional design skills.
- Technology Integration and Vendor Collaboration: Planned and implemented digital learning initiatives and assessed vendor-provided curriculums, enhancing technological proficiency and decision-making abilities.
Learning Project Officer
Immigration, Refugees and Citizenship Canada
NCR
06.2021 - 10.2021
- Event and Project Coordination: Organized, planned, and executed various events and projects, strengthening project management, organizational, and prioritization skills.
- Administrative Management: Collected and tracked pass requests, leave data, and assignment requests, which enhanced attention to detail, administrative efficiency, and system proficiency.
- Data Organization and Validation: Created and maintained organizational charts and calendars, improving data validation, documentation, and record-keeping skills.
- Stakeholder Communication: Facilitated communication with stakeholders and senior management, building collaboration, reporting, and interpersonal skills.
- Performance Monitoring and Problem Solving: Monitored project metrics, adjusted strategies, and resolved challenges, developing expertise in performance analysis and critical thinking.
- Cross-Departmental Collaboration: Coordinated efforts across departments to streamline processes and reduce project delivery timelines, showcasing teamwork, resource optimization, and strategic planning skills.
Immigration Officer
Immigration, Refugees and Citizenship Canada
Montreal
08.2018 - 06.2021
- Evaluated Immigration Applications: Assessed asylum claims, temporary entry requests, and permanent residence card renewals, ensuring compliance with immigration laws and regulations. This strengthened decision-making, legal analysis, and attention to detail.
- Document Verification and Fraud Prevention: Verified the authenticity of passports, seized documents, and identified inconsistencies to reduce immigration fraud. Developed expertise in fraud detection, critical thinking, and document analysis.
- Client Communication and Support: Conducted interviews, explained immigration policies, and issued official documents, promoting understanding and adherence to regulations. Enhanced interpersonal, communication, and client service skills.
- Collaboration with Law Enforcement: Worked with law enforcement agencies to address security threats and investigate suspicious activities, improving inter-agency coordination and teamwork.
- Operational and Data Management: Monitored visa expirations, processed sensitive data securely, and maintained accurate records in databases. Gained proficiency in data management, confidentiality protocols, and time management.
- Professional Development and Adaptability: Participated in training on policy updates, new technologies, and procedural changes, demonstrating adaptability, continuous learning, and a commitment to professional growth.
Assistant to the Regional Security Officer
Immigration, Refugees and Citizenship Canada
Montreal, QC
06.2018 - 09.2018
- Emergency Preparedness and Risk Management: Updated evacuation plans and performed continuous risk assessments, strengthening strategic planning and threat analysis skills.
- Incident Reporting and Response: Drafted detailed security incident reports, responded to emergencies, and conducted investigations, enhancing problem-solving and conflict resolution abilities.
- Collaboration and Project Support: Coordinated with Facilities, Administration, and Security teams to advance projects, improving teamwork and cross-functional collaboration skills.
- Data Management and Communication: Safeguarded sensitive information, managed email correspondence, and handled data entry, developing attention to detail and secure documentation handling.
- Client Interaction and Professionalism: Greeted guests, managed calls, and provided excellent customer service, fostering interpersonal and communication skills in a professional environment.
- Safety and Security Operations: Conducted building patrols, verified security measures, and deescalated volatile situations, building vigilance, quick decision-making, and situational awareness.
Immigration Assistant
Immigration, Refugees and Citizenship
Montreal, QC
03.2015 - 06.2018
- Refugee Support and Program Coordination: Assisted in organizing administrative activities for North Star and Syrian Refugee projects, including helping asylum seekers complete forms, explaining processes, and training new employees, enhancing organizational, training, and cross-cultural communication skills.
- Citizenship Program Administration: Organized citizenship test and ceremony activities, including client identification, test administration, document preparation, and certificate assembly, developing attention to detail, public communication, and event management skills.
- Client Engagement and Support: Welcomed refugees and permanent residents, provided settlement and immigration information, and addressed inquiries, building empathy, client service, and problem-solving abilities.
- Data Entry and File Management: Entered client data into GCMS, prepared case files, and ensured documentation accuracy, improving data management, accuracy, and workflow efficiency.
- Training and Mentorship: Trained new team members in best practices for immigration assistance, fostering leadership, collaboration, and team-building skills.
- High-Volume Case Management: Managed large caseloads and prioritized time-sensitive cases, showcasing time management, adaptability, and the ability to thrive in fast-paced environments.
Operation Support Officer
Immigration, Refugees and Citizenship
Ottawa, ON
11.2013 - 03.2015
- Information Sharing and Communication: Facilitated derogatory information exchanges between U.S. and Canadian partners through the Centralized Information Sharing Unit (CISU), enhancing cross-border collaboration and stakeholder management skills.
- Biometric Data Support: Provided guidance on biometric data collection and processing issues through the Biometric Operational Support Unit (USOB), developing expertise in technical problem-solving and data accuracy.
- Operational Efficiency: Identified inefficiencies in processes and implemented improvements, strengthening analytical thinking and operational optimization skills.
- Project and Stakeholder Coordination: Supported project execution by collaborating with cross-functional teams and ensuring timelines and budgets were met, improving coordination and time management capabilities.
- Database and Technical Assistance: Managed data entry and collaborated with IT teams to address unique challenges, fostering proficiency in database management and custom software solutions.
- Health and Safety Oversight: Conducted inspections and enforced workplace safety regulations, enhancing attention to detail and regulatory compliance.
Researcher
University of Ottawa
Ottawa, ON
05.2012 - 09.2012
- Process and Policy Development: Conducted analyses to improve human resources processes (pensions, benefits, leave management), ensuring compliance with audit results and enhancing analytical and policy development skills.
- Data Collection and Flow Optimization: Collected and analyzed data to create process flows for reporting and benefit administration, strengthening attention to detail and process improvement expertise.
- Presentation and Strategic Planning: Organized presentations for managers on best practices in HR, contributing to the development of global strategies and well-being programs, enhancing communication and strategic planning capabilities.
- Collaborative Research: Worked with interdisciplinary teams to conduct studies, gather insights, and synthesize data, building teamwork and research coordination skills.
- Literature Review and Insight Generation: Conducted literature reviews to identify gaps and trends, contributing to informed decision-making and deepening research acumen.
- Project Management: Managed multiple research projects simultaneously, ensuring ethical practices and timely completion, developing strong project management and multitasking abilities.
Testing Officer
Statistic Canada
Ottawa, ON
09.2011 - 01.2012
- Scenario Development and Training: Planned and developed scenario procedures and controls, collaborated on training materials for investigators, and enhanced skills in instructional design and process planning.
- Data Management and Verification: Extracted, entered, and conducted qualitative verification of data, identifying anomalies and improving data accuracy and analytical expertise.
- Reporting and Recommendations: Generated detailed reports with findings and actionable recommendations, refining reporting and critical thinking abilities.
- Stakeholder Collaboration: Established relationships with internal and external stakeholders, fostering collaboration and strengthening interpersonal and communication skills.
- Operational Support: Assisted in day-to-day operations, ensuring efficiency and productivity while developing organizational and teamwork skills.
- Attention to Detail: Ensured accuracy and consistency in all tasks, enhancing precision and quality assurance capabilities.
Analyst
Ministry of Fisheries and Oceans
Ottawa, ON
01.2011 - 04.2011
- Data Analysis and Project Support: Analyzed human resources data and supported the implementation of projects, enhancing analytical and project management skills.
- Regional Coordination: Coordinated regional contributions to ministry requests, developing organizational and stakeholder management abilities.
- Logistics and Event Planning: Facilitated and organized logistics for teleconferences and national meetings, improving planning and communication expertise.
- Reporting and Documentation: Generated detailed reports and developed standard operating procedure documentation, strengthening technical writing and knowledge-sharing capabilities.
- Database Management: Collected, organized, and input information into digital systems, improving data accuracy and information management skills.
- Operational Efficiency: Managed multiple projects while adhering to deadlines and collaborated effectively with team members, refining time management and teamwork skills.
Education
College - Pure Sciences
Cégep De L'Outaouais
Gatineau, QC09-2021
Specialized Graduate Diplomas - Major Risk Management
University of Québec At Montreal
Montreal, QC05-2018
Bachelor - International Development And Globalization
University of Ottawa
Ottawa, None05-2013
International Exchange - Policies And International Studies
University of Birmingham
Birmingham, England 01-2013
Skills
- Teamwork and collaboration
- Effective time management
- Decision-making skills
- Reliable and trustworthy
- Analytical thinking and Problem-solving
- Adaptability and learning agility
Languages
French
Native or Bilingual
English
Full Professional
Persian
Native or Bilingual
Spanish
Elementary
Timeline
Learning Coordinator
Immigration, Refugees and Citizenship Canada
06.2022 - Current
Learning Project Officer
Immigration, Refugees and Citizenship Canada
06.2021 - 10.2021
Immigration Officer
Immigration, Refugees and Citizenship Canada
08.2018 - 06.2021
Assistant to the Regional Security Officer
Immigration, Refugees and Citizenship Canada
06.2018 - 09.2018
Immigration Assistant
Immigration, Refugees and Citizenship
03.2015 - 06.2018
Operation Support Officer
Immigration, Refugees and Citizenship
11.2013 - 03.2015
Researcher
University of Ottawa
05.2012 - 09.2012
Testing Officer
Statistic Canada
09.2011 - 01.2012
Analyst
Ministry of Fisheries and Oceans
01.2011 - 04.2011
College - Pure Sciences
Cégep De L'Outaouais
Specialized Graduate Diplomas - Major Risk Management
University of Québec At Montreal
Bachelor - International Development And Globalization
University of Ottawa
International Exchange - Policies And International Studies
University of Birmingham