Auzhane Munroe
Toronto,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Support Assistant
Scarborough Centre For Healthy Communities
04.2021 - Current
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Monitored office supplies and re-ordered, working with senior staff to keep desired supplies in stock for seamless office functionality.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Monitored employee and customer interactions to assess quality of service.
Guest Services Worker
Casa Loma
06.2017 - 06.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Personal Shopper
Loblaws Company
01.2021 - 04.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
Ontario College College Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
North York, ON06.2019
Certificate - Early Childhood Care And Education
George Brown College
Toronto, ON04.2017
Skills
- Veritas NetBackup
- Monitoring
- Company Guidelines
- Microsoft Dynamics GP
Certification
CPR/AED Level C training
Timeline
Social Support Assistant
Scarborough Centre For Healthy Communities
04.2021 - Current
Personal Shopper
Loblaws Company
01.2021 - 04.2023
Guest Services Worker
Casa Loma
06.2017 - 06.2023
Ontario College College Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
Certificate - Early Childhood Care And Education
George Brown College
CPR/AED Level C training
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