Dedicated to elevating customer satisfaction and driving sales growth by utilizing extensive product knowledge and analytical insights.
Overview
6
6
years of professional experience
Work History
Receptionist and Project Support
Addiction Services Central Ontario (ASCO)
07.2025 - 08.2025
Demonstrated professionalism in interactions with staff and visitors at all times.
Assisted visitors and clients upon arrival at the agency.
Responded to incoming phone calls, redirecting as necessary.
Processed mail and courier services while managing general email communications.
Scheduled meeting rooms and coordinated additional arrangements efficiently.
Facilitated project timelines by ensuring timely completion of tasks.
Created and organized project documentation as required.
Communicated project progress updates effectively to assigned Supervisor.
Sales Associate
Olsen
01.2025 - 05.2025
Responsible and detail-oriented individual with experience as a Sales Associate and key holder, demonstrating strong leadership potential and a commitment to operational efficiency.
Trusted to independently open and close the store, manage cash transactions, and ensure adherence to company policies and procedures.
Skilled in providing personalized styling consultations and fostering a positive and engaging shopping environment that encourages customer loyalty. Fostered a positive shopping environment, enhancing customer engagement and building lasting relationships with clients.
Analyzed sales data to identify trends, informing targeted promotions that boosted overall sales performance.
Coordinated team efforts during peak hours, ensuring efficient service delivery and maintaining high customer satisfaction.
Sales Associate
Lush
10.2023 - 02.2025
Provided exceptional customer service, enthusiastically engaging with customers to understand their needs and recommend tailored Lush.
Achieved and consistently exceeded individual and team sales goals through proactive engagement and product knowledge.
Demonstrated in-depth knowledge of Lush’s diverse product range, ingredients, and ethical values, effectively educating customers.
Processed transactions accurately and efficiently using POS systems.
Maintained a visually appealing and organized store environment, including restocking shelves and ensuring product presentation standards.
Collaborated effectively with team members to create a positive and supportive work atmosphere. Coordinated with team members to optimize stock levels and visual merchandising, resulting in a more inviting store environment and improved sales.
Analyzed customer feedback to refine service strategies, fostering stronger relationships and driving measurable improvements in repeat business.
Cultivated a positive team atmosphere by mentoring new associates, contributing to a supportive culture that enhanced team morale and performance.
Executed accurate transaction processing and maintained meticulous sales records, ensuring financial integrity and compliance with company standards.
Customer Service Representative
DGN Kilters
06.2024 - 08.2024
Assisted customers with product selection, enhancing satisfaction and driving sales growth.
Exceeded sales targets through effective communication and personalized service.
Utilized product knowledge to address customer inquiries, improving engagement and loyalty.
Analyzed customer purchasing patterns to optimize inventory management, ensuring availability of popular products and reducing shortages.
Customer Service Representative
Illumi par Cavalia
01.2022 - 01.2023
Handling inquiries, complaints, and provide information about products or services.
Tasked with solving customer issues efficiently, maintaining a positive and helpful attitude, ensuring customer satisfaction, and often using various communication channels such as phone and in-person interactions.
Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Managerial position as carousel attendant.
Sales Associate
Children’s Place
01.2020 - 01.2022
Consistently met or exceeded customer satisfaction goals through attentive and personalized service.
Effectively communicated with customers to understand and address their inquiries, concerns, and feedback.
Experience handling cash transactions accurately and responsibly.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Streamlined communication processes for improved information exchange between customers and team members.
Demonstrated excellent customer service skills by assisting and resolving customer inquiries, providing product information, and ensuring a positive shopping experience.
Acquired in-depth knowledge of the company’s products, to effectively educate customers and make personalized recommendations.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Engaged with customers to build rapport and loyalty.
Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Joint Honours Communications And Political Science
University of Ottawa
Ottawa, ON
12.2026
High School Diploma - undefined
Streetsville Secondary School
Mississauga, ON
12.2023
Skills
Customer Service (Expert)
Sales (Skillful)
POS Systems
Cash Handling
Team Collaboration
Problem Solving
Time Management
Relationship Building
Retail Operations (Expert)
Communication (Expert)
Languages
English (Native)
French (Highly proficient)
Links
LinkedIn: www.linkedin.com
Timeline
Receptionist and Project Support
Addiction Services Central Ontario (ASCO)
07.2025 - 08.2025
Sales Associate
Olsen
01.2025 - 05.2025
Customer Service Representative
DGN Kilters
06.2024 - 08.2024
Sales Associate
Lush
10.2023 - 02.2025
Customer Service Representative
Illumi par Cavalia
01.2022 - 01.2023
Sales Associate
Children’s Place
01.2020 - 01.2022
Bachelor of Arts - Joint Honours Communications And Political Science
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit