Autumn Wray
Mississauga,ON
Summary
Dedicated to elevating customer satisfaction and driving sales growth by utilizing extensive product knowledge and analytical insights.
Overview
6
6
years of professional experience
Work History
Receptionist and Project Support
Addiction Services Central Ontario (ASCO)
07.2025 - 08.2025
- Demonstrated professionalism in interactions with staff and visitors at all times.
- Assisted visitors and clients upon arrival at the agency.
- Responded to incoming phone calls, redirecting as necessary.
- Processed mail and courier services while managing general email communications.
- Scheduled meeting rooms and coordinated additional arrangements efficiently.
- Facilitated project timelines by ensuring timely completion of tasks.
- Created and organized project documentation as required.
- Communicated project progress updates effectively to assigned Supervisor.
Sales Associate
Olsen
01.2025 - 05.2025
- Responsible and detail-oriented individual with experience as a Sales Associate and key holder, demonstrating strong leadership potential and a commitment to operational efficiency.
- Trusted to independently open and close the store, manage cash transactions, and ensure adherence to company policies and procedures.
- Skilled in providing personalized styling consultations and fostering a positive and engaging shopping environment that encourages customer loyalty. Fostered a positive shopping environment, enhancing customer engagement and building lasting relationships with clients.
- Analyzed sales data to identify trends, informing targeted promotions that boosted overall sales performance.
- Coordinated team efforts during peak hours, ensuring efficient service delivery and maintaining high customer satisfaction.
Sales Associate
Lush
10.2023 - 02.2025
- Provided exceptional customer service, enthusiastically engaging with customers to understand their needs and recommend tailored Lush.
- Achieved and consistently exceeded individual and team sales goals through proactive engagement and product knowledge.
- Demonstrated in-depth knowledge of Lush’s diverse product range, ingredients, and ethical values, effectively educating customers.
- Processed transactions accurately and efficiently using POS systems.
- Maintained a visually appealing and organized store environment, including restocking shelves and ensuring product presentation standards.
- Collaborated effectively with team members to create a positive and supportive work atmosphere. Coordinated with team members to optimize stock levels and visual merchandising, resulting in a more inviting store environment and improved sales.
- Analyzed customer feedback to refine service strategies, fostering stronger relationships and driving measurable improvements in repeat business.
- Cultivated a positive team atmosphere by mentoring new associates, contributing to a supportive culture that enhanced team morale and performance.
- Executed accurate transaction processing and maintained meticulous sales records, ensuring financial integrity and compliance with company standards.
Customer Service Representative
DGN Kilters
06.2024 - 08.2024
- Assisted customers with product selection, enhancing satisfaction and driving sales growth.
- Exceeded sales targets through effective communication and personalized service.
- Utilized product knowledge to address customer inquiries, improving engagement and loyalty.
- Analyzed customer purchasing patterns to optimize inventory management, ensuring availability of popular products and reducing shortages.
Customer Service Representative
Illumi par Cavalia
01.2022 - 01.2023
- Handling inquiries, complaints, and provide information about products or services.
- Tasked with solving customer issues efficiently, maintaining a positive and helpful attitude, ensuring customer satisfaction, and often using various communication channels such as phone and in-person interactions.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Managerial position as carousel attendant.
Sales Associate
Children’s Place
01.2020 - 01.2022
- Consistently met or exceeded customer satisfaction goals through attentive and personalized service.
- Effectively communicated with customers to understand and address their inquiries, concerns, and feedback.
- Experience handling cash transactions accurately and responsibly.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Demonstrated excellent customer service skills by assisting and resolving customer inquiries, providing product information, and ensuring a positive shopping experience.
- Acquired in-depth knowledge of the company’s products, to effectively educate customers and make personalized recommendations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Joint Honours Communications And Political Science
University of Ottawa
Ottawa, ON12.2026
High School Diploma - undefined
Streetsville Secondary School
Mississauga, ON12.2023
Skills
- Customer Service (Expert)
- Sales (Skillful)
- POS Systems
- Cash Handling
- Team Collaboration
- Problem Solving
- Time Management
- Relationship Building
- Retail Operations (Expert)
- Communication (Expert)
Languages
English (Native)
French (Highly proficient)
Links
LinkedIn: www.linkedin.com
Timeline
Receptionist and Project Support
Addiction Services Central Ontario (ASCO)
07.2025 - 08.2025
Sales Associate
Olsen
01.2025 - 05.2025
Customer Service Representative
DGN Kilters
06.2024 - 08.2024
Sales Associate
Lush
10.2023 - 02.2025
Customer Service Representative
Illumi par Cavalia
01.2022 - 01.2023
Sales Associate
Children’s Place
01.2020 - 01.2022
Bachelor of Arts - Joint Honours Communications And Political Science
University of Ottawa
High School Diploma - undefined
Streetsville Secondary School
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