Autumn Wray
Mississauga,ON
Summary
A personable, diligent, and empathetic professional adept at navigating diverse and demanding environments to bolster corporate brand identity and drive team success. Possesses a proven ability to seamlessly collaborate with colleagues while skillfully guiding customers towards strategic purchases to maximize sales opportunities. Demonstrates exceptional proficiency in communication, problem-solving, and leadership, employing a collaborative ethos to efficiently attain organizational goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Sales Associate
06.2024 - 08.2024
- Handling inquiries, complaints, and provide information about products or services
- Tasked with solving customer issues efficiently, maintaining a positive and helpful attitude, ensuring customer satisfaction, and often using various communication channels such as phone and in-person interactions.
Customer Service Agent
Illumi par Cavalia
01.2022 - 01.2023
- Managerial position as carousel attendant
- Consistently met or exceeded customer satisfaction goals through attentive and personalized service
- Effectively communicated with customers to understand and address their inquiries, concerns, and feedback
- Experience handling cash transactions accurately and responsibly.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
Sales Associate
Heartland Town Centre
01.2020 - 01.2022
- Demonstrated excellent customer service skills by assisting and resolving customer inquiries, providing product information, and ensuring a positive shopping experience
- Acquired in-depth knowledge of the company's products, to effectively educate customers and make personalized recommendations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Arts - Joint Honours Communications And Political Science
University of Ottawa
Ottawa, ON12.2026
High School Diploma -
Streetsville Secondary School
Mississauga, ON12.2023
Skills
- Fluent in French and English
- Experienced using POS system
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Cash Handling
- Multi-tasking strength
- Relationship Building
- Retail Store Operations
- Excellent people skills
- Money Handling
- Product Sales
- Client Service
Websites
References
- The Children's Place
- Illumi
- DGN Kilters
- University of Ottawa
- Streetsville Secondary School
Languages
French
Professional Working
Timeline
Sales Associate
06.2024 - 08.2024
Customer Service Agent
Illumi par Cavalia
01.2022 - 01.2023
Sales Associate
Heartland Town Centre
01.2020 - 01.2022
Bachelor of Arts - Joint Honours Communications And Political Science
University of Ottawa
High School Diploma -
Streetsville Secondary School
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