Autumn Rennie
Thorold,ON
Summary
Dynamic professional with a proven track record at FirstOntario Credit Union, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through active listening and effective problem-solving. Skilled in managing financial transactions and fostering a positive work environment, ensuring operational excellence and compliance in all interactions.
Overview
7
7
years of professional experience
Work History
Member Service Representative
FirstOntario Credit Union
11.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Shipping Coordinator
Salit Steel
01.2022 - 10.2023
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Assistant Manager
GNC - General Nutrition Centres
04.2018 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Graduate Certificate - Office Administration
Niagara College
Niagara-on-the-Lake, ON06-2021
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
FirstOntario Credit Union
11.2023 - Current
Shipping Coordinator
Salit Steel
01.2022 - 10.2023
Assistant Manager
GNC - General Nutrition Centres
04.2018 - 02.2021
Graduate Certificate - Office Administration
Niagara College
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