Autumn Parisian
Winnipeg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Green Drop Lawns
02.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Rogers Communications
09.2024 - 12.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
1-800-got-junk
09.2020 - 02.2024
- Provided personalized support to customers, tailoring solutions based on their unique requirements.
- Assisted in the creation of sales materials to effectively communicate product benefits to potential clients.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes, maintaining professionalism under pressure and ensuring timely resolutions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Education
High School Diploma -
River East Collegiate
Winnipeg, MBSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Payment processing
- Professional telephone demeanor
Timeline
Customer Service Representative
Rogers Communications
09.2024 - 12.2024
Customer Service Representative
1-800-got-junk
09.2020 - 02.2024
Customer Service Representative
Green Drop Lawns
02.2020 - Current
High School Diploma -
River East Collegiate
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