Autumn Maciel
Pismo Beach
Summary
Detail-oriented Administrative Professional with over 20 years of experience in Office Management, Medical Administration, Education Support, and Real Estate Assistance. Expertise in Calendar Management, Billing, Records Oversight, and Event Coordination. Proven ability to streamline processes, maintain confidentiality, and deliver exceptional Customer Service in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Principal's Secretary, Shell Beach Elementary
Lucia Mar Unified School District
03.2020 - 10.2025
- Provided administrative support to the Principal, managing calendars, confidential records, and daily operations for a school of 350+ students.
- Served as primary contact for parents, students, and staff, ensuring efficient communication and issue resolution.
- Managed student information systems, attendance processing, enrollment, and confidential reporting.
- Supported bookkeeping by processing invoices, purchase orders, and requisitions.
- Coordinated parent-teacher conferences, staff meetings, school events, and substitute teacher coverage.
Patient Coordinator & Billing Specialist
Gary R. Donath, M.D – CCIPS
11.2017 - 06.2019
- Enhanced patient experience by collaborating with healthcare team for quality care.
- Delivered exemplary patient service through effective check-ins and scheduling management.
- Facilitated appointment readiness by coordinating referrals and verifying documentation accuracy.
- Managed billing functions, ensuring accurate coding for timely claims reimbursement.
Medical Front & Back Office Assistant
Hayashi Medical Group – Janet Chen, M.D. & Terry Kaiura, M.D.
09.2016 - 11.2017
- Streamlined patient check-in process, ensuring accuracy in paperwork and scheduling.
- Maintained accurate health records, including medication lists and medical histories.
- Assisted clinical operations by rooming patients and conducting visual field tests.
- Enhanced follow-up efficiency by thoroughly documenting patient calls and messages.
- Verified insurance coverage, improving patient experience and appointment scheduling efficiency.
Assistant to the Dean (Temporary Position)
College of Agriculture, Cal Poly
10.2015 - 02.2016
- Enhanced customer service and administrative support for faculty, staff, and students.
- Coordinated scheduling and calendars, organizing meetings for Dean's office efficiently.
- Facilitated committee meetings and recorded minutes for multiple faculty committees.
- Executed logistics and operations for annual Pre-Collegiate Symposium independently.
Finance Assistant / Accounts Payable
Sonic Sensors
03.2013 - 03.2015
- Ensured accurate invoice processing by verifying documentation and approvals.
- Managed auditing and reconciliation of all company credit card statements.
- Executed 3-way purchase orders, matching invoices with 100 line items.
- Orchestrated a successful rebranding event for the San Luis Obispo branch.
- Facilitated communication between employees and management regarding payroll and benefits.
Trust Real Estate Assistant
The Mechanics Bank
09.2001 - 01.2004
- Ensured accurate records for 80+ properties by managing trust-held portfolios effectively.
- Maximized sale value through strategic property staging and agent selection processes.
- Supported trust management via collaboration with legal, financial, and real estate experts.
- Streamlined tax payments with a tracking system, ensuring timely property tax compliance.
Real Estate Assistant
Dave Bauer, Inc.
04.2000 - 07.2001
- Streamlined office operations, supporting a high-performing real estate sales agent.
- Coordinated advertising campaigns, enhancing visibility through print and online platforms.
- Facilitated escrow processes, ensuring compliance with legal documentation and deadlines.
Customer Service Manager
Bank of America
04.1996 - 04.2000
- Enhanced service standards by supervising 15 tellers and managing schedules.
- Resolved customer issues quickly, ensuring accurate and timely solutions.
- Streamlined daily operations by preparing financial reports and managing payroll documentation.
- Facilitated efficient workflows through coordination of branch operations and administrative tasks.
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CASkills
- Outstanding interpersonal, customer service, leadership and organizational skills; thrive in fast paced, deadline driven environments
- Proven track record of accurately maintaining detailed records, maintaining confidentiality of sensitive information, meeting deadlines and working independently
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint and Electronic Health Records) and managing calendars, schedules, travel arrangements, appointments and events
- Adept at managing administrative processes to improve accuracy, ability to master new tasks quickly and efficiently
Timeline
Principal's Secretary, Shell Beach Elementary
Lucia Mar Unified School District
03.2020 - 10.2025
Patient Coordinator & Billing Specialist
Gary R. Donath, M.D – CCIPS
11.2017 - 06.2019
Medical Front & Back Office Assistant
Hayashi Medical Group – Janet Chen, M.D. & Terry Kaiura, M.D.
09.2016 - 11.2017
Assistant to the Dean (Temporary Position)
College of Agriculture, Cal Poly
10.2015 - 02.2016
Finance Assistant / Accounts Payable
Sonic Sensors
03.2013 - 03.2015
Trust Real Estate Assistant
The Mechanics Bank
09.2001 - 01.2004
Real Estate Assistant
Dave Bauer, Inc.
04.2000 - 07.2001
Customer Service Manager
Bank of America
04.1996 - 04.2000
Bachelor of Science - Psychology
San Diego State University