Autumn Lucas
Montréal,QC
Summary
I am interested in learning new skills in order to advance my own through experience.
Overview
4
4
years of professional experience
Work History
Dawson Boys and Girls Club (BGC Dawson)
Cindy
666 Rue Woodland, Verdun, QC H4H 1V8
06.2022 - Current
- Instructed players on different game techniques and managed training schedule to develop skills.
- Acted as positive role model for team participants and in community.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
Cashier
Michelle
865 St Catherine St E, Montreal, Quebec H2L 2E4
10.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Cashier / Retail Associate
Floyd
6700 Chem. De La Côte-des-Neiges, Montréal, QC H3S
05.2019 - 08.2023
- Assisted customers by answering questions and fulfilling requests.
- Connected with customers to support positive transaction experiences and address service concerns.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Hostess / Waitress
Tony
1657 Saint-Catherine St W, Montreal, Quebec H3H 1L
04.2021 - 08.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelor of Arts - English And History
Concordia University
1455 Blvd. De Maisonneuve Ouest, Montreal, Quebec 06.2025
Skills
- Talent Scouting
- Verbal and Written Communication
- Individual Trainings
- Skill Development
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Dawson Boys and Girls Club (BGC Dawson)
Cindy
06.2022 - Current
Cashier
Michelle
10.2021 - Current
Hostess / Waitress
Tony
04.2021 - 08.2022
Cashier / Retail Associate
Floyd
05.2019 - 08.2023
Bachelor of Arts - English And History
Concordia University