Autumn Kuusselka
Gimli,MB
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service. Dynamic and reliable professional with extensive experience in customer service. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and empathy. Skilled in cash handling and multitasking, consistently delivering exceptional service and fostering loyalty among clients. Committed to continuous learning and team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Worker
H.P Tergeson & Sons
03.2023 - 05.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Answered questions about store policies and addressed customer concerns.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Waitress
Chicken Chef - Restaurant & Lounge
03.2021 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Youth Leader
Youth For Christ (YFC)
06.2021 - 09.2021
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
- Facilitated discussions between youth and adults to bridge generational gaps and foster understanding.
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Empowered young people by offering them opportunities to lead group discussions or present on topics they were passionate about.
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
Education
High School Diploma -
Arborg Collegiate Institute
Arborg, MB06-2022
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Team leadership
- Multitasking
- Adaptability
- Willingness to Learn
- Organization
- Dependability
- Issue and Conflict Resolution
Languages
English
Certification
- Foodsafe level 1 certification
- Standard First Aid and CPR
- Babysitting and Child Care
- Criminal Record Check
- Adult and Child Abuse Registry Check
Timeline
Retail Worker
H.P Tergeson & Sons
03.2023 - 05.2025
Youth Leader
Youth For Christ (YFC)
06.2021 - 09.2021
Waitress
Chicken Chef - Restaurant & Lounge
03.2021 - 02.2023
High School Diploma -
Arborg Collegiate Institute
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