Autumn Elson
Ottawa,Ontario
Summary
- Dynamic and customer-focused individual with a passion for delivering exceptional service and creating memorable experiences. Possessing a strong work ethic and a dedication to exceeding expectations, I am adept at anticipating customer needs and adapting to various environments. With a proven ability to work effectively in fast-paced settings, I excel in team collaboration and thrive in delivering top-notch service under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Shoppers Drug Mart
07.2019 - 12.2023
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the company.
Volunteer for Light The Night Fundraiser
Leukemia And Lymphoma Society
09.2023 - 10.2023
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns. You could phrase it like this:
Volunteer At OFFSA Rugby
Centennial Secondary School
04.2023 - 06.2023
- Ensured the smooth operation of the event by directing attendees to designated areas, providing information about facilities and amenities, and addressing inquiries in a friendly and professional manner.
- Assisted with registration and check-in processes for players, coaches, and officials, ensuring accurate documentation and adherence to event guidelines.
- Collaborated with event staff and fellow volunteers to coordinate logistics, distribute resources, and resolve issues in a timely manner, fostering a positive and efficient working environment.
Education
Bachelor of Arts - Criminology
Carleton University
Ottawa, ON04.2027
High School Diploma -
Centennial Secondary School
Belleville, ON06.2023
Skills
- Proficient in Microsoft, and Google Docs,
- Excellent verbal and written communication abilities
- Strong time management skills, capable of prioritizing tasks and meeting deadlines
- Efficient multitasking abilities, adept at handling multiple projects simultaneously
- Demonstrated ability to lead and motivate teams towards achieving common goals
- Skilled in conflict resolution and negotiation
- Resilient in the face of challenges, with a positive attitude towards overcoming obstacles
Languages
English
Native or Bilingual
Certification
- Ontario Smart Serve License - 2024
Timeline
Volunteer for Light The Night Fundraiser
Leukemia And Lymphoma Society
09.2023 - 10.2023
Volunteer At OFFSA Rugby
Centennial Secondary School
04.2023 - 06.2023
Supervisor
Shoppers Drug Mart
07.2019 - 12.2023
Bachelor of Arts - Criminology
Carleton University
High School Diploma -
Centennial Secondary School
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