Autumn DeMutis
Edmonton,AB
Summary
Motivated and well-organized individual eager to use customer service and organizational abilities across different settings. Actively pursuing entry-level opportunities to enhance skills and contribute to company development.
Overview
6
6
years of professional experience
Work History
Sales Associate - Key Holder
Lush Handmade Cosmetics
Edmonton, AB
07.2023 - Current
- Cultivated strong customer relationships by providing personalized consultations, ensuring an exceptional shopping experience.
- Demonstrated a genuine passion for Lush products, engaging customers with enthusiasm and product knowledge.
- Trained new team members in product knowledge, sales techniques, and Lush's commitment to ethical practices.
- Executed visually appealing displays to showcase Lush products, contributing to a vibrant and inviting store atmosphere.
- Exceeded sales targets consistently through effective upselling and cross-selling techniques.
- Entrusted with opening and closing duties, demonstrating reliability and responsibility as a Key Holder.
- Effectively managed cash registers, processed transactions, and ensured cash handling accuracy.
Research Assistant
American Express
Burlington, ON
09.2021 - 03.2023
- Conducted in-depth research to fulfill Platinum Card Members' requests, delivering high-quality and accurate information within established timeframes.
- Provided personalized and proactive support to Platinum Card Members, demonstrating a deep understanding of their preferences and anticipating their needs.
- Acted as a point of contact for escalated inquiries, resolving issues promptly and ensuring a seamless and exceptional customer experience.
- Managed administrative tasks, including calendar scheduling, appointment coordination, and documentation for the concierge team.
- Conducted regular audits of research processes, identifying areas for improvement and implementing corrective actions.
Supervisor
Tim Hortons
Hamilton, ON
10.2017 - 07.2021
- Supervised and motivated a team of 10 employees, fostering a positive and collaborative work environment.
- Conducted regular team meetings to communicate goals, discuss operational updates, and recognize outstanding performance.
- Trained new employees on company policies, procedures, and customer service standards, ensuring a smooth onboarding process.
- Provided ongoing coaching and support to team members, resulting in improved efficiency and job performance.
- Ensured exceptional customer service by leading by example and instilling a customer-centric mindset in the team.
- Resolved customer complaints and concerns promptly, maintaining a high level of customer satisfaction.
Education
High School Diploma -
St. Mary Catholic Secondary School
Hamilton, ON01-2019
Skills
- Client Account Management
- Retail Loss Prevention
- Product Sales
- Problem-Solving
- Customer Service
- Time Management
References
References available upon request.
Timeline
Sales Associate - Key Holder
Lush Handmade Cosmetics
07.2023 - Current
Research Assistant
American Express
09.2021 - 03.2023
Supervisor
Tim Hortons
10.2017 - 07.2021
High School Diploma -
St. Mary Catholic Secondary School
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