Autumn Cologna
Holland Landing ,ON
Summary
Motivated dog grooming professional with a strong work ethic and adaptability. Demonstrates exceptional interpersonal skills, enhancing customer satisfaction through effective communication. Proven ability to develop training programs that foster staff excellence and improve team performance.
Overview
7
7
years of professional experience
Work History
Dog Groomer and Owner
Paw De Janeiro
Holland Landing , ON
03.2022 - Current
- Groomed dogs using professional tools and techniques for various breeds.
- Bathed and dried dogs, ensuring comfort and cleanliness during the process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw financial planning, budgeting, and expense management for business sustainability.
Manager
Paws in the bath
Newmarket, Ontario
02.2023 - 05.2024
- Managed scheduling to optimize resource allocation and staff productivity.
- Supervised daily operations and staff performance for pet grooming services.
- Developed training programs for new employees in grooming techniques and customer service.
- Ensured compliance with health and safety regulations in a pet care environment.
- Coordinated inventory management for grooming supplies and equipment maintenance.
- Enhanced customer satisfaction through effective communication and service delivery.
Dog Bather
Doggyville
Newmarket, Ontario
05.2022 - 02.2023
- Bathed dogs using specialized equipment and grooming products.
- Maintained cleanliness and hygiene of bathing area and tools to ensure safe grooming environment.
- Assisted in drying and brushing dogs after baths.
- Coordinated dog bathing appointments to optimize scheduling and minimize wait times..
- Monitored inventory of grooming supplies and communicated shortages to ensure availability for services.
Mortgage Agent
TMG The Mortgage Group
Toronto, ON
10.2021 - 05.2022
- Facilitated mortgage transactions for diverse clients, including high net worth individuals, first-time buyers, and investment properties.
- Evaluated lending risks and developed strategies that enhanced loan approval rates.
- Crafted social media content that boosted client engagement and strengthened online presence.
- Represented company at trade shows and events.
- Coordinated appointments and meetings.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting. Kept up to date with CRM system and Calendly.
Assistant Manager
Bikini Village
Newmarket, ON
09.2019 - 10.2021
- Coordinated schedules, workflows, and shift coverage to align with business demands.
- Delegated tasks to staff, establishing priorities and goals to enhance team focus.
- Handled customer inquiries and complaints, escalating issues to management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained inventory accuracy by counting stock-on-hand and theft discrepancies.
Education
Licensed - Mortgage Agent Course
REMIC
Toronto, ON09-2021
Diploma - Medical Esthetics
Anderson College
Toronto, ON09-2018
Skills
- Pet grooming techniques
- Grooming techniques
- Sales Techniques
- CRM software
- Admin and reporting
- Customer Relations
- Relationship management
- Staff training
- Teamwork and Collaboration
- Problem-Solving
Timeline
Manager
Paws in the bath
02.2023 - 05.2024
Dog Bather
Doggyville
05.2022 - 02.2023
Dog Groomer and Owner
Paw De Janeiro
03.2022 - Current
Mortgage Agent
TMG The Mortgage Group
10.2021 - 05.2022
Assistant Manager
Bikini Village
09.2019 - 10.2021
Licensed - Mortgage Agent Course
REMIC
Diploma - Medical Esthetics
Anderson College