Autumn Bohannon
Bakersfield
Summary
Motivated and detail-oriented professional with 10 years of experience in the food service and retail industries. Adept at providing exceptional customer experiences, maintaining operational efficiency, and ensuring compliance with food safety and company standards. Proven leadership skills in training, supervision, and team motivation. Excels in fast-paced environments while maintaining a cheerful, and professional demeanor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Frontline and Café Associate
Sam’s Club
Bakersfield
05.2022 - Current
- Delivered excellent customer service while efficiently managing café and checkout operations.
- Identified and implemented process improvements to enhance workflow and productivity.
- Adhered to all food safety and sanitation standards in preparing and serving hot and cold foods.
- Trained new team members on store policies, customer service expectations, and safety procedures.
- Resolved customer concerns diplomatically and ensured satisfaction in alignment with company values.
- Accurately handled cash and electronic payments using the POS system.
Team Lead
Panera Bread
Bakersfield
02.2021 - 04.2022
- Led a high-performing team in a fast-paced café environment, ensuring quality and service consistency.
- Assisted in recruitment, onboarding, and coaching of new team members.
- Created and managed staff schedules, ensuring adequate coverage during peak hours.
- Supported daily operations, monitored performance, and implemented process improvements.
- Promoted a positive, team-driven work environment to boost morale and retention.
Barista
Starbucks
Bakersfield
03.2020 - 07.2020
- Crafted high-quality espresso beverages and food items according to company recipes.
- Provided personalized, friendly service to build rapport with regular customers.
- Maintained a clean and organized workspace while following all food safety standards.
- Supported team efforts during rush hours to ensure timely service and order accuracy.
Education
Bachelor’s Degree - English with Credential Emphasis
California State University
Bakersfield, CA05.2026
Associate of Arts (A.A.) - English
Bakersfield College
Bakersfield, CA05.2023
Skills
- Customer Service Excellence
- Leadership & Team Management
- Food Safety & Sanitation
- POS Operation
- Staff Training
- Conflict Resolution
- Time Management
- Adaptability
- Effective communication
Certification
- Food Handler’s Certificate (Active)
- CPR / First Aid Certified
- Certified Mandated Reporter
Timeline
Frontline and Café Associate
Sam’s Club
05.2022 - Current
Team Lead
Panera Bread
02.2021 - 04.2022
Barista
Starbucks
03.2020 - 07.2020
Bachelor’s Degree - English with Credential Emphasis
California State University
Associate of Arts (A.A.) - English
Bakersfield College