Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Beach

Oceanside,CA

Summary

Patient Support Manager with a proven track record at Montecatini EDTC, skilled in crisis intervention and effective communication. Enhanced patient recovery through resource development and team collaboration. Adept at staff training and ensuring HIPAA compliance. Background in behavioral health with a specialty in eating disorder treatment at both the residential and outpatient levels of care.

Overview

9
9
years of professional experience

Work History

Patient Support Manager

Montecatini EDTC
07.2023 - Current
  • Oversaw Behavioral Health Associate Department at both the residential and outpatient levels of care.
  • Assisted in managing patient inquiries and concerns to enhance overall satisfaction.
  • Collaborated with healthcare teams to support patients' recovery.
  • Supported training initiatives for new staff members on patient management systems.
  • Adept at budgeting and reallocating financial and staffing resources.
  • Coordinated patient housing, outings, and appointments.
  • Provided staff supervision and corrective action.
  • Developed resource materials for patients to improve understanding of services offered.

Manager on Duty

Barnes & Noble
09.2020 - 04.2023
  • Supervised daily operations to ensure high standards guest satisfaction.
  • Trained staff on procedures and customer service.
  • Conducted inventory procedures.
  • Oversaw closing duties, including registers and cash depositing.
  • Oversaw mail ordering.
  • Resolved guest complaints effectively, maintaining positive relationships and loyalty.

Sales Associate

Zumiez
06.2020 - 06.2021
  • Provided exceptional customer service.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Participated in competitive commission sales within the store.
  • Knowledgeable about brands in store and their histories.
  • Participated in advertising and store displays.

Host

Sophie's Cosmic Cafe
07.2019 - 06.2020
  • Managed guest seating and waitlist to optimize restaurant flow.
  • Provided exceptional customer service.
  • Trained new hosts on policies and customer service.
  • Managed a full bar and desserts.
  • Bussed tables and conducted opening and closing duties.

Sales Associate

Mystical Dragon
10.2016 - 08.2018
  • Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
  • Provided extensive knowledge on store products and services.
  • Managed client's appointments, both in person and virtual.
  • Oversaw company website and online purchases.

Education

Bachelor of Arts - Cultural Anthropology

University of British Columbia
Vancouver, BC
05-2022

High School Diploma -

Mission Vista High School
Oceanside, CA
05-2017

Skills

  • *Crisis Prevention Intervention (CPI) Certified
  • *CPR and basic life support
  • *HIPAA compliance
  • *Bestnotes Documentation
  • *Program development participation
  • *Effective written and verbal communication
  • *team management
  • *SPSS Statistics Programming
  • *Microsoft Excel, Word, and Powerpoint

Timeline

Patient Support Manager

Montecatini EDTC
07.2023 - Current

Manager on Duty

Barnes & Noble
09.2020 - 04.2023

Sales Associate

Zumiez
06.2020 - 06.2021

Host

Sophie's Cosmic Cafe
07.2019 - 06.2020

Sales Associate

Mystical Dragon
10.2016 - 08.2018

Bachelor of Arts - Cultural Anthropology

University of British Columbia

High School Diploma -

Mission Vista High School

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Autumn Beach