Summary
Overview
Work History
Education
References
Timeline
Generic

Autherine Ricketts, M.Ed

Brampton,ON

Summary

Program Management

  • Over 15 years of experience in utilizing adult learning principles to align training with business strategies.
  • Proven expertise in developing and implementing learning plans and solutions in collaboration with senior managers and business leaders.
  • Extensive experience in managing engagement, change management, and project development from inception to implementation.
  • Strong background in leading high-performing teams.

Communication

  • Exceptional written and verbal communication skills.
  • Proven ability in problem-solving, critical thinking, and analytical skills.
  • Experience in collaborating and consulting with executive leaders and staff to meet customer and business requirements and expectations.
  • Proficient in virtual delivery platforms including MS Teams, Adobe Connect, and Zoom.

Content Development

  • Expertise in utilizing adult learning principles to plan, design, facilitate, and deliver presentations.
  • Proven ability to develop and implement learning plans and solutions.
  • Success in executing program development from inception to implementation.
  • Skilled in content design using PowerPoint, Camtasia and Articulate 360.

Overview

21
21
years of professional experience

Work History

Manager – Learning/Organizational Development

Workplace Safety & Prevention Services
Mississauga, ON
07.2019 - 02.2025

Company Overview: https://www.wsps.ca/

As a manager, I led a team of employees and coordinators, ensuring their development through recruitment, setting objectives, mentoring, and performance appraisals. Additionally, I oversaw the entire learning lifecycle, managed talent development initiatives, partnerships with vendors, budget, and compliance, while implementing strategic programs such as a Leadership Development Program, and a Diversity, Equity, and Inclusion action plan.

  • Accountable for implementing and overseeing the administration of the learning management system (LMS) for talent programs, tracking professional development, membership maintenance, and compliance training; optimized performance and effective use of the LMS with a 95% user adoption rate year-over-year for the primary LMS and a 95% activation rate for the secondary platform (LinkedIn Learning).
  • Drive cross-functional collaboration, build relationships to ensure continual enhancement, and incorporate design thinking and organizational change management throughout talent development programs, policies, and procedures.
  • Apply excellent project planning and organizational skills to plan the annual 2-day staff conference (virtual and in-person) within budget. Responsible for setting the conference program and agenda, procuring internal and external speakers to deliver memorable concurrent sessions and keynotes; coordinate, administer, and manage logistics for session registration, scheduling, etc.
  • Manage the Talent/Organizational Development budgeting and forecasting to leverage resources and strengthen critical roles for people development and business planning.
  • Analyzed employee feedback data to develop action plans for improving employee engagement and organizational culture.

Specialist – Learning/ Organizational Development

Workplace Safety & Prevention Services
Mississauga, ON
04.2015 - 06.2019

I led multiple projects, including program development, content management, and team supervision, while ensuring project scope, budget, and documentation compliance. I utilized a collaborative approach, consulting with stakeholders to support strategic planning and implement process improvements for talent and performance development.

  • Consult with key stakeholders in cross-functional teams to determine the root cause analysis for low performance, develop learning initiatives for priority areas, and implement process improvements.
  • Use a variety of tools to assess program effectiveness, the impact of learning activities, evaluate staff progress, level of transformation, and enable adaptable workforce planning.
  • Created onboarding materials and facilitated training for new hires on the company's procedures, policies, and resources to support managers with onboarding.

Manager – Learning & Development (Contract)

Global Payments
Markham, ON
02.2014 - 04.2015

Company Overview: https://www.globalpayments.com/en-ca/about-us

I managed a team of three employees, overseeing recruitment, yearly objectives, assigned and monitored work performance. Additionally, I led learning and development projects, provided advisory services, developed training strategies, and implemented a Learning Management System.

  • Prioritized projects based on resource capacity and client requests.
  • Developed and delivered sales and customer service training for the onboarding program, as well as product launches for existing Sales and Customer Service Representatives in Vancouver, Montreal, Toronto, and Manila.
  • Managed national learning projects, prioritized based on resource capacity and client requests, monitored progress, created reports, and liaised with business partners to manage expectations.

Instructional Project Lead

WorkSafeBC
Richmond, BC
01.2011 - 03.2014

Company Overview: https://www.worksafebc.com/en

I successfully used resource management and allocation to ensure the timely completion of training content creation and maintenance. I monitored project performance against budgets and milestones, designed evaluation strategies, and created project management documents.

  • Developed project plans, schedules, and work breakdown structures.
  • Monitored and mitigated project risks, troubleshooting issues as needed.
  • Conducted a cost-benefit analysis and provided recommendations for training program improvements.

Corporate Trainer/ Supervisor

Unica Insurance
04.2007 - 09.2010

Company Overview: https://www.unicainsurance.com/about-us/

Specialist, Learning and Development

TD Meloche Monnex
01.2004 - 03.2007

Company Overview: https://www.tdinsurance.com/melochemonnex

Education

Masters of Adult Education (M.Ed) -

OISE, University of Toronto
01.2011

Bachelors of Education - Adult

Brock University
01.2007

Honours Bachelor of Arts - Psychology/ History

York University
01.2003

Certification: HR OD Practitioner

AIHR
02-2025

Certification: Psychologically Safe Leadership -

University of New Brunswick
01.2024

Train-the-Trainer Certification: The Art And Science of Behavioural Interviewing -

DDI
01.2023

Train-the-Trainer Certification: Crucial Conversations -

Crucial Learning
01.2022

Diversity & Inclusion Certificate -

American Management Association
01.2020

Mental Health First Aid -

Mental Health Commission
01.2017

References

References available upon request.

Timeline

Manager – Learning/Organizational Development

Workplace Safety & Prevention Services
07.2019 - 02.2025

Specialist – Learning/ Organizational Development

Workplace Safety & Prevention Services
04.2015 - 06.2019

Manager – Learning & Development (Contract)

Global Payments
02.2014 - 04.2015

Instructional Project Lead

WorkSafeBC
01.2011 - 03.2014

Corporate Trainer/ Supervisor

Unica Insurance
04.2007 - 09.2010

Specialist, Learning and Development

TD Meloche Monnex
01.2004 - 03.2007

Masters of Adult Education (M.Ed) -

OISE, University of Toronto

Bachelors of Education - Adult

Brock University

Honours Bachelor of Arts - Psychology/ History

York University

Certification: HR OD Practitioner

AIHR

Certification: Psychologically Safe Leadership -

University of New Brunswick

Train-the-Trainer Certification: The Art And Science of Behavioural Interviewing -

DDI

Train-the-Trainer Certification: Crucial Conversations -

Crucial Learning

Diversity & Inclusion Certificate -

American Management Association

Mental Health First Aid -

Mental Health Commission
Autherine Ricketts, M.Ed