Autherine Ricketts, M.Ed

Company Overview: https://www.wsps.ca/

As a manager, I led a team of employees and coordinators, ensuring their development through recruitment, setting objectives, mentoring, and performance appraisals. Additionally, I oversaw the entire learning lifecycle, managed talent development initiatives, partnerships with vendors, budget, and compliance, while implementing strategic programs such as a Leadership Development Program, and a Diversity, Equity, and Inclusion action plan.

• Accountable for implementing and overseeing the administration of the learning management system (LMS) for talent programs, tracking professional development, membership maintenance, and compliance training; optimized performance and effective use of the LMS with a 95% user adoption rate year-over-year for the primary LMS and a 95% activation rate for the secondary platform (LinkedIn Learning).
• Drive cross-functional collaboration, build relationships to ensure continual enhancement, and incorporate design thinking and organizational change management throughout talent development programs, policies, and procedures.
• Apply excellent project planning and organizational skills to plan the annual 2-day staff conference (virtual and in-person) within budget. Responsible for setting the conference program and agenda, procuring internal and external speakers to deliver memorable concurrent sessions and keynotes; coordinate, administer, and manage logistics for session registration, scheduling, etc.
• Manage the Talent/Organizational Development budgeting and forecasting to leverage resources and strengthen critical roles for people development and business planning.
• Analyzed employee feedback data to develop action plans for improving employee engagement and organizational culture.

I led multiple projects, including program development, content management, and team supervision, while ensuring project scope, budget, and documentation compliance. I utilized a collaborative approach, consulting with stakeholders to support strategic planning and implement process improvements for talent and performance development.

• Consult with key stakeholders in cross-functional teams to determine the root cause analysis for low performance, develop learning initiatives for priority areas, and implement process improvements.
• Use a variety of tools to assess program effectiveness, the impact of learning activities, evaluate staff progress, level of transformation, and enable adaptable workforce planning.
• Created onboarding materials and facilitated training for new hires on the company's procedures, policies, and resources to support managers with onboarding.

Company Overview: https://www.globalpayments.com/en-ca/about-us

I managed a team of three employees, overseeing recruitment, yearly objectives, assigned and monitored work performance. Additionally, I led learning and development projects, provided advisory services, developed training strategies, and implemented a Learning Management System.

• Prioritized projects based on resource capacity and client requests.
• Developed and delivered sales and customer service training for the onboarding program, as well as product launches for existing Sales and Customer Service Representatives in Vancouver, Montreal, Toronto, and Manila.
• Managed national learning projects, prioritized based on resource capacity and client requests, monitored progress, created reports, and liaised with business partners to manage expectations.

Company Overview: https://www.worksafebc.com/en

I successfully used resource management and allocation to ensure the timely completion of training content creation and maintenance. I monitored project performance against budgets and milestones, designed evaluation strategies, and created project management documents.

• Developed project plans, schedules, and work breakdown structures.
• Monitored and mitigated project risks, troubleshooting issues as needed.
• Conducted a cost-benefit analysis and provided recommendations for training program improvements.

Company Overview: https://www.unicainsurance.com/about-us/

Company Overview: https://www.tdinsurance.com/melochemonnex